Great
404 reviews
bolt accessHonesty, pricing, process and quality scores appear once 5 customers have rated them.
bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
bolt access (superioraccess.com) has 404 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
404 approved reviews, newest moderated first
Q C.
Posted
alwaye there to answer my call. Dashboard is user friendly... Easy to provide quotes
Response from bolt access· Jan 8, 2016
Thank you for the feedback! We're so happy we can assist and look forward to helping you grow your book.
Michael D.
Posted
I'm a new agent working with you. It may be hard for shore properties in terms of quoting but I'm looking forward to this
Response from bolt access· Nov 23, 2015
Hi Michael - welcome to Superior Access! We look forward to working with you to help grow your book of business.
Tomasa B.
Posted
I was originally told that there would be over 120 lines of business with almost 0 rejections. I have had problems with the commercial side and since had 2 rejections for no company placement. Not to mention, a long turn around time for notification.
Response from bolt access· Sep 15, 2015
Hi Tomasa, Our commercial markets are broad, but it certainly helps to have a strong understanding of the areas where you can find success in your particular market. We're sorry to hear you haven;t found success yet, and will have a member of the team reach out to you in order to discuss how we can help. Thank you for the feedback, and for being a part of Superior Access!
Jason R.
Posted
Good- the representatives are always helpful, patient and tend to be knowledgeable. The system is fairly user friendly. Bad- The Customer Service Line closes at 6pm CST. Ugly- When I signed up, I was told quotes are generally processed within 24 hours. I'm currently waiting for a hard quote that I requested 7 days ago!!!!
Nguyen H.
Posted
I submit several quotes and it take several days to a week before I heard back from them. The premium for homeowner policy is twice more than other carriers in my local area. I lose a lot of clients due to this slow quoting process and high premium from carriers they offer.
Response from bolt access· Aug 10, 2015
Hello Hien, We would like to discuss the cases you mention regarding the lack of competitive pricing, as well as your concerns over the turnaround time you have experienced. We apologize for the frustration and will reach out to you shortly to discuss. Thank you for the feedback, and for your membership with Superior Access.
Leandro F.
Posted
Please be advise that this company has a great systems ,however need to get contract with more carriers in New York per example (Interboro ,Kingstone,TSI, Etc....
Response from bolt access· Jul 6, 2015
Hi Leandro, Thank you for taking the time to provide this feedback. We're happy to hear you're pleased with your experience with our systems, and will pass along your comments regarding markets in New York to the appropriate folks here so we can investigate ways to provide even broader options for you. Thanks for being a member of Superior Access!
DP
Posted
I have been with SAIS over 3 years now. Lately, I have noticed Personal Line firm quoting time is VERY SLOW. Last week, it took 3 business days, and I lost the client. (Submitted on Sunday, got a firm quote on Wednesday after called SAIS) Most recent case is that I submitted RENEWAL dec. page on auto with a firm quote request. After 2 business days, the answer from SAIS was that there is no proof of prior coverage. I do not know what is better proof than RENEWAL dec. page to proof prior coverage except LOE which takes at least a few days. SAIS UW said that the dec. page is showing future dates and can not be used as prior coverage proof. Of course it shows the future date.. that is why it's called RENEWAL dec. page. SAIS did great job for me and hate to break away from SAIS, but I may have to if SAIS is not keeping up. SAIS commercial line is OK still, FYI.
Response from bolt access· Jul 2, 2015
Hello DP, First of all, thank you for your tenure as a member of Superior Access! We appreciate and value your business, and are sorry to hear about the challenges you've experienced recently. Turnaround times have been admittedly slow over the last couple weeks as we've experienced an increase in submissions, however we're working hard to return to the response rate you've come to expect. We'd like to discuss the specific case you referenced, as well as your overall experience with Superior Access, but there isn't any information to refer us to your contact information. Please call our offices at your earliest convenience and request to speak with our Underwriting Sales Director, who would welcome the opportunity to chat. Thank you again for your membership!
Kay H.
Posted
Prompt, excellent service. Progress can be accessed easily.. very satisfied.
Response from bolt access· Apr 8, 2015
Thank you for the feedback Kay - so glad to hear!
