superairjet.comReviews of superairjet.com

Due to an internal system error when making my reservation, despite having the confirmation email and being able to check in the Lion Air system (where I made it) that my reservation was correct, I was unable to fly, losing a day of my vacation in a place in the middle of nowhere.

Destroyed my bag, refused to acknowledge me or issue me a PIR as required by law. Dirty old airplanes. Really unprofessional staff. Avoid at all costs if you care about your belongings and safety

Took money out of my account and issued a booking reference. Online checkin didn't work, so they told us to check in at the airport. But when we showed up, they said we didn't have tickets because their system said the payment was not successful in the booking process. I showed them my bank statement at the customer service desk, but they told me I'd have to call the support line... Also the flight was full so I wasn't able to fly. In summary - they took my money, made it seem like we were all set to fly, and then told me we couldn't travel at the last minute, ruining our plans and leaving us out of pocket.

Flight cancelation, then delayed while sitting on a hot airplaine with no AC or electricity. Pilot speaks so softly over intercom, couldnt hear anything. No communication from crew about what is happening.

Delay terus, manajemen penerbangan nya buruk

Both of my flights with Super Air Jet got delayed. The first one was around 90 minutes late, without any prior emails or even announcement. And they changed the gate also without any prior information. The second one got delayed around 120 minutes (2 hours) without any prior announcement through messages or emails, it really ruined our plan. The bagage service also wasn't a good one. After each flight, my suitcase got scratched and dirtied. Please be mindful next time at least for the bagage. I won't take any flight from Super Air Jet anymore

I recently had an incredibly frustrating experience flying with Super Air Jet on a domestic flight from Jakarta to Bali (Denpasar), and I feel compelled to share this so others don’t go through the same ordeal. We arrived at Soekarno-Hatta airport at 3:00 AM. Naturally, we looked at the flight information screens to find our check-in counter — nothing was displayed. We sat around confused until 5:00 AM before finally asking someone for help, only to find out that all Super Air Jet flights use the same counter. This was the first major red flag. There were multiple flights with different times, and it was completely disorganized chaos trying to figure out who should go first. Honestly, I’ve seen better organization in airports of much less developed countries. Still trying to stay calm, we cleared security and thought we had time for a quick breakfast before our 6:30 AM flight. We arrived at the gate at 6:20 AM — only to be told that our flight had already left. What shocked us even more was that no announcements were made, and no names were called. There was zero communication from the airline. We were beyond frustrated. We had to walk all the way back to customer service. To their credit, they did rebook us on the next flight without additional charges — the only positive part of this experience. I was so angry I was ready to argue, but at least they didn’t make things worse by charging us. We finally made it to our new gate — only to find that two flights were leaving from the same gate at the same time. No clear signs, no information, and even more confusion. It honestly felt like the whole operation was being run without any basic planning or communication systems. I’ve been flying for over 20 years, and this was hands down the most disorganized and stressful flight experience I’ve ever had. This was my first and last time flying with Super Air Jet. I will be sharing my experience across every platform possible and warning friends and family to avoid this airline. Super Air Jet, do BETTER!!!

On April 24, 2025, I was scheduled to fly on Super Air Jet flight IU759. The flight was delayed by approximately one hour, which resulted in me missing my connecting flight to Doha. Despite the delay being relatively short, it had significant consequences. I had to purchase a new ticket at a cost of €512 to continue my journey. I reached out to Super Air Jet’s customer service to seek assistance and request compensation for the additional expenses incurred. Unfortunately, I received no satisfactory response or support. The lack of communication and assistance from Super Air Jet during this stressful situation was deeply disappointing. As a passenger, I expected the airline to take responsibility for the delay and provide adequate support, especially when it led to such a substantial financial burden. I hope this review serves as a cautionary tale for others considering flying with Super Air Jet. It’s crucial for airlines to prioritize customer service and support, particularly when their actions—or inactions—directly impact passengers’ travel plans and finances. And i will seek legal action if the amount i payed is not refunded. I already sent an email to the customer support.