Sunny Health & FitnessReviews of sunnyhealthfitness.com

I needed a part for our manual treadmill that we lost. Or thought we lost until we found it. So we sent an inquiry to Sunny via their site to ask if they actually sell the missing part. The representative who responded was very detailed with instructions as to how to procure the part. Fortunately for us, we did eventually find the part. Kudos to your aftersales support.

The tension cannot be set to the number 1 position. The lowest it will go is number 3. I discovered a manufacturing defect. Sunny has insulated itself from any support. I was able to correct their mistake with the tension wire because I have mechanical expertise. The ratchet spool has 2 holes. The tension wire was attached to the incorrect hole.

Treadmill fried itself after two years and one month of daily use. I break my four mile walk into two two-mile sessions. I give the treadmill a 30-60 minute break to cool down after doing two miles in under 35 minutes, then I do my other two miles. The treadmill has always smelled awful during use, like fire and burning plastic. I took the shield off the machine and I vacuum the area beneath it with my Dyson before each session to make sure there’s no dust or pet hair in the moving parts that I can access. Today, at 1.91 miles going 3.4 mph the machine errored out. We troubleshot it by disconnecting and reconnecting wires, flicking the power switch, and it was still quite inoperable. Shortly before the machine stopped on me while using it, the horrendous plastic burning smell was intense but that is normal for this machine, sadly. My warranty ran out a little over a month ago. Amazon, where I purchased this treadmill, no longer sells the exact model so I cannot leave a review there. The listing for this product on amazon as of 17 May 2025 is “Sunny Health & Fitness Smart WiFi Treadmills – Compact, Foldable, Portable, Under Desk & Incline Options (Manual & Auto), Brushless Motor, & Bluetooth SunnyFit App, LED Display, Shock Absorption“

I purchased a Sunny treadmill model SF-T7515 in January, 2025. It did arrive with a broken power switch. I contacted Customer Service, they sent out a new switch with instructions on how to install it. Since then, I use my treadmill 60 minutes a day. I am very happy with it. I think it was good value for the money. I would purchase again.

I purchased this Exercise Bike through Walmart/selling their product. I didn't even open the package, WHY? I have Many pictures of the damage. Unopend the entire Box is Covered in OIL. Entirely in oil. It also appears as though someone Else had returned this product because This company Sunny Health & Fitness attempted to Re-Tape OVER the original taping. No need for me to even open the box. Being this Obvious it would only make me More Angry. This company has more 1 stars than Positive ones. I know Sunny Health will respond to my post apologizing with a generic pre typed response message, as I've seen on other complaints posted. Keep your Sunny mouth to yourself, your AI generated comments are rediculous. Buyers don't even grace this company with your presence. April 24 2025

Your support team got into contact with me and stated there is nothing they can do to resolve my previous issue. I was not planning on adding additional reviews but considering I've waiting over a month and a half for my product just for it to be canceled last minute and your support team saying nothing but "Sorry" I think another one star review is justified. Not only does this company struggle to fulfill orders but their customer support staff is lackluster at best. Should you have an issue with their product you will get nothing better than an apology with no resolution what so ever. DO NOT RECOMMEND!!

Customer support was very effective and friendly in helping me to bring a used rower from Craigslist back to usable condition. They verified the model and serial numbers and provided diagrams to make sure I was asking for the right parts, had good response times on emails, and were overall delightful. Special kudos to Kitty for working to get dimensions from an out-of-stock piece so I could fabricate a replacement.

This is for the SF-E3919 Premium Cardio Climber. The belt has shredded. Item was purchased as a back-up unit so didn't get used at first. I started to use it after the 6 month warranty had expired. This unit didn't have ten hours on it. Customer support was excellent but the product, not so much. $20 for new belt. $18 for crank puller. $6 for shipping. Noticed on belt removal, damage to plastic belt wheel. I didn't price that. Time to throw in the towel and take my loss.