Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for taking the time to share your experience with Ryan! We're delighted to hear that he provided you with excellent guidance and made the sauna exploration and purchase process simple and pleasant for you. At Sunlighten, we believe in making the journey to wellness as seamless as possible, and we're thrilled that Ryan contributed to that positive experience. If you ever have further questions or need assistance, feel free to reach out. We appreciate your trust in Sunlighten and wish you many relaxing and rejuvenating sessions in your new sauna!

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for sharing your delightful experience with us and Rene, Stevie! We're pleased to hear that our follow-up was helpful and provided you with timely information. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to continuing to support you on your wellness journey.

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that you and your wife are extremely happy with your new Sunlighten sauna. Erik is indeed a valuable member of our team, and we're delighted that his knowledge and guidance enhanced your decision-making process. If you ever have more questions or need further assistance, don't hesitate to reach out. We appreciate your trust in Sunlighten, and we look forward to being a part of your wellness journey.

Response from Sunlighten, Inc.· Feb 20, 2024

Thank you for taking the time to write this review, Anna. We sincerely apologize for the challenges you've experienced with your sauna, and we understand the frustration this has caused. Your feedback is crucial to us, and we want to assure you that our team is aware of your situation. We take this matter seriously, and a member of our customer support team will be reaching out to you soon to address your concerns and work towards a resolution. We appreciate your patience and the opportunity to make things right for you. If there's anything specific you'd like to discuss or share in the meantime, please feel free to provide more details. We are committed to ensuring your satisfaction with your Sunlighten sauna.

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for sharing your fantastic experience, Leslee! We're delighted to hear that your journey with Sunlighten, guided by Ashley, was seamless and perfect. It warms our hearts to know that you felt heard and assured that Ashley provided a level of service that made you feel like a friend. We will be sure to pass along your kind words to her. We truly appreciate your trust and are here for any questions or concerns you may have in the future. Thank you for choosing Sunlighten, and we look forward to welcoming your friends into our community as well. Happy saunaing!

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for taking the time to share your positive experience with Darrell! We're delighted to hear that he provided you with excellent service, making the purchase process easy and professional. It's fantastic that he took the time to address all your questions through the process. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support, and we hope you enjoy your Sunlighten sauna!

Response from Sunlighten, Inc.· Feb 23, 2024

Thank you for sharing your positive experience with Sunlighten! We're thrilled to hear that Rene provided you with extensive knowledge about our saunas and effectively communicated. She will appreciate your kind words! If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support, and we hope you enjoy the many benefits of your new Sunlighten sauna!

Response from Sunlighten, Inc.· Feb 23, 2024

Updated 4/9/24: Thank you for sharing your updated feedback so we are aware and can help assist. We're truly sorry to hear about the difficulties you encountered. We appreciate your feedback and are committed to improving our product and communication channels to provide timely assistance to all our customers. We sincerely value your feedback and the opportunity to address your concerns. We understand our customer care team has been notified of your situation and has been in contact with you to provide assistance and resolve any outstanding issues. Once again, we apologize for any inconvenience this has caused, and we are committed to ensuring your satisfaction with our product and service. If you have any further questions or require immediate assistance, please do not hesitate to contact us directly. Previous response: Thank you for your fantastic review, Heidi! We're delighted to hear that Jeremiah provided you with an awesome buying experience. It's wonderful to know that his knowledge contributed to your satisfaction. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new Sunlighten sauna!