Poor
142 reviews
SuncentAutoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
SuncentAuto (suncentauto.com) has 142 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
142 approved reviews, newest moderated first
Dennis
Posted
Did not ask for refund want you back your product
Response from SuncentAuto· Feb 22, 2024
Hello, Your order has been refunded for you. Do you have any other questions? I've only checked your order information, so if your product hasn't been returned yet, you can handle it on your own. If you haven't received the refund, please let me know, and I'll investigate further for you. Best,
customerdom
Posted
great products and quick services
Jacob C.
Posted
Ordered some bmw headlights from this company a few weeks ago. Still hasn’t arrived and when I check it says it’s been returned. I’ve emailed 4 times, called on 2 separate occasions. The online help bot doesn’t work, the Facebook messenger pages has me on read for over a week. This place is a scam. I want my money back Edit- (since reply) checked all folders of email. There was no email found, still have no response from messenger, contacted my credit card to dispute the charges. Ordered from another company and will be here tomorrow ✌️new company- LED Light Street
Response from SuncentAuto· Feb 20, 2024
Hello, First of all, I sincerely apologize for any inconvenience caused. Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue. By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there. Rest assured, we are committed to resolving your issue promptly. Best regards, Hello, If possible, could you please provide me with your order number? There are still some issues regarding your refund that need to be addressed, and I would be happy to assist you with them. Best regards,
David B.
Posted
Wrong parts, no help. These guys sent me some parts I ordered for my f150. The parts were wrong, the measurements and bolt patterns were off. When I contacted them by phone and email, no one returned my calls or emails. I got stuck with $160 in parts I cant use! Dont shop here for sure.
Response from SuncentAuto· Feb 20, 2024
Hello, First of all, I sincerely apologize for any inconvenience caused. Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue. By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there. Rest assured, we are committed to resolving your issue promptly. Best regards,
Jake
Posted
I still have yet to receive my order. It is January 27th and the last shipping update was January 16th. I can’t review something I don’t have.
Response from SuncentAuto· Jan 29, 2024
Hello, Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order. The new tracking number is expected tomorrow. If you have any further questions, feel free to contact [email protected]. Wishing you a pleasant day.
nicholas B.
Posted
Never received my order. I left messages and emails several times with no call back or return emails I want to cancel and a refund
Response from SuncentAuto· Jan 29, 2024
Hello, Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order. The new tracking number is expected tomorrow. If you have any further questions, feel free to contact [email protected]. Wishing you a pleasant day.
JAY
Posted
Ordered an A arm replacement kit with ball joint and tie rod ends with hardware. Was sent wrong tie rod ends. Had to buy from local store. Notified suncent and no solution yet. They do not email back.
Response from SuncentAuto· Jan 26, 2024
Dear， Thank you for your message. Could you please provide your order number and email address? I will look into this for you. Our system checks email responses daily, and if a customer service representative fails to handle emails on the same day, there are consequences. Please also check your spam folder for our response. Looking forward to your reply. I'm happy to assist you. Have a great weekend. Best regards.
Ward W.
Posted
We ordered a great product with a great price. Our order shipped and arrived within days of ordering. We are pleased with our experience and wanted to share this information. A company that can be trusted. That’s rare!
Response from SuncentAuto· Jan 20, 2024
Dear, Thank you very much for your message. I'm delighted to hear that our product and service have provided you with a positive experience. If you have any further inquiries or need assistance, please feel free to reach out to us anytime. We'll be prompt in addressing your needs. Wishing you a pleasant day. Best regards,
