Great
584 reviews
Sunber HairHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
584 approved reviews, newest moderated first
Tanya
Posted
I had placed an order but after I ordered realized I had order the wrong length so I reached out to customer service. My experience with Customer service was great, they responded to my request right away and resolved my issue.
Emmanuella P.
Posted
The customer service was very personal! I appreciate the extra mile and positive response to ensure 100 percent satisfaction! This company rocks!
Ayana D.
Posted
Customer service is paramount in running a good business. SUNBER did NOT fail. Everything went smoothly.
lightfirequeen
Posted
Same as the other lady, you took my money your phone number doesn’t work. You sent me a fake text with a fake FedEx tracking number that does not work and you basically have stolen my money. I thought you were a fake company because I’ve never seen anything so irresponsible at a time when I really needed this piece because I got a bad haircut and I’m a big realtor and it’s my brand. It was very important to me and I ordered it for photo shoot my very first wig because I grow long hair and it was a horrendous experience!!! I am also a content builder and if this is not quickly rectified, I’ll be letting my 14,000 followers know that this is the way you treat your customers
Response from Sunber Hair· Jun 11, 2025
Hi, lightfirequeen, we are so sorry for the inconvenience you had before. As usual, the tracking information will be sent once we shipped out the hair. But you mentioned that you can’t track with the number we sent you, we think it could be caused by the updated tracking information. If there is any update about your order, we will offer it to you soon. Please take our sincerest apology for that we can’t find your order by your name “lightfirequeen”. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you and offer you the update asap. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Valencia R.
Posted
I love the texture of the hair, it’s not hot sometimes I forget I have it on. When I have reached out I receive a quick response the customer service is spectacular and the shipping is fast as well. I will continue to shop with Sunber Hair
Erika P.
Posted
What made this experience great is, and throughout the entire process, I was able to text someone, and they responded back in a timely matter regards my unit. With this particular unit, it did take a little longer than normal. But someone reached out to me, letting me know that this unit had a delay and even offered me another unit. Of course. I decline another unit because I wanted what I wanted. You know how we Women are. But I am completely satisfied. I received my unit yesterday. And it even came in a bag instead of the box, so I was extremely excited and impressed. Someone from the company reached out again. JUST to let me know that I received it. I honestly truly appreciate how informed they kept me.
Bridgette
Posted
Excellent!!! I unboxed and put it right on!!! Didn't need to do too much to it but shake and go. Pre everything- I've never had a unit like this before. It's a first for me. Online looking for my second purchase now! Thanks Sunber!
Carolyn A.
Posted
My experience with Sunber was wonderful. I was contacted by text letting me know that the hair I wanted was out of stock in the inches wanted. I needed the hair ASAP for my upcoming graduation. They made sure I had the hair in a timely manner. My hair arrived 5 days early as they shipped it by Fedx. I am a loyal customer of Sunber. The hair is soft and beautifully crafted. Thank you for having magnificent customer service and products 🥰🥰
