Summer FridaysReviews of summerfridays.com

they sent me the wrong produkt and didn’t give my money back

J'ai commandé 2 articles le 19 novembre 2025, je ne les ai toujours pas reçu alors j'ai envoyé plusieurs mails mais jamais de réponse! ANARQUE !!

I ordered a crewneck from their merch vault and I received the wrong size. I have reached out numerous times and I have not received a response. I got an automated message that my inquiry would be escalated. I filed a claim asking for a replacement and instead received a store credit. I feel that if you cannot offer me the product I paid for in the correct size you should be refunding back to my credit card and not a gift card. I looked up the phone number online and was told to email. I have sent at least 4 emails - I don't think anyone is going to get back to me. Anytime I have contacted their customer service it has been absolutely terrible. They need to hire an entire new team and take accountability. AI generated responses for escalated situations and lack of human engagement is extremely unprofessional.

Customer service is absolutely terrible! I ordered to the wrong address and contacted them directly after I ordered it asking to cancel the order or change the address, they said they would cancel the order then never did and now saying they can’t do anything about it. Absolutely terrible brand! Do not order from them!!

Used most of their lips butters and really liked them, just used the pink sugar and is smells plasticky. Contacted them to see if this is normal or if I could have a faulty one but just fobbed off. Really disappointing with how much they cost. Would not be buying again

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎l had a very disappointing experience with this company. I placed an order for skincare products, but I never received my items. Despite multiple inquiries, their customer service claimed the order was delivered, which it was not. They have not provided a refund or sent a replacement. Extremely poor service. Be far from this company. Never buy from them."

Placed my order on 2/15. On 2/20 they generated a shipping label with the post office. On 2/21 USPS was still awaiting arrival of the items from Summer Fridays so that they could ship them out. On 2/26 I reached out to Summer Fridays and was told on 2/28 that the post office is no longer scanning at each destination. However, Summer Fridays STILL has not even originated the shipping of my order. It is now 3/1. Still has not shipped. Also, this is all with the US! My daughter and I love the product but I am beginning to doubt I will ever receive it! Won’t order again!

They truly deserve 0 stars. This company is a complete scam. I ordered over $150 worth of products on December 28th. I was told it would take 1-2 business days to process. It is now a week later and there are no updates to my order. Like most who have reviewed, I tried contacting customer support DURING business hours via phone and email and was informed that it was past business hours??? I need my order ASAP.