Rodger
Posted
Received right part
Received right part

Great
779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has 779 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Rodger
Posted
Received right part
Jay J.
Posted
It was easy to find the correct motor on the website. The motor shipped fast and arrived in good shape.
Lemonaid C.
Posted
Parts were correct and arrived in record time.
Charlie T.
Posted
Your website is not descriptive enough about the parts and I submitted a question that was never answered.
randy O.
Posted
Package is was open a little and the threads were rusty.
Michael N.
Posted
Ordered on line. Description was correct. USPS tracking was great. Part works as it should.
David M.
Posted
Easy to order. Fast delivery. I’m an RV Tech and I’ve ordered several times from the Suburban site. No issues. Good communication.
Lisa Glynn A.
Posted
As it turned out, the part I ordered was not needed. I wanted to return the box (which HAD NOT been opened) for a cash refund but was told that you would not do that. You only offered a store credit. I do not foresee needing parts in the near future so the credit does me no good. Thanks for nothing. Horrible customer service. I have already started spreading the word to ALL my camping friends. I want my money back. EDIT: Im sorry, I forgot that the other option was to return the part and pay a restocking fee. Another form of horrible service. I’d like all my money back.
Response from SuburbanRVparts/FurrionRVparts· Oct 27, 2025
I don't believe you were speaking to our company as we absolutely give refunds on returned parts. In your case however, there would be a restocking fee imposed as the error was not on our end. This is a standard return policy and is outlined on our shipping and returns page. Unfortunately we can not all be Amazon as we do not have automated warehouses and our own delivery services. It costs us money to process, package and ship every order that we are not refunded on a return and pay again to restock. This is standard practice for online businesses