Poor
108 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
Petco (stores.petco.com) has 108 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
108 approved reviews, newest moderated first
linda B.
Posted
“Petco’s Repeat Delivery Subscription has been extremely convenient and dependable. The scheduling is simple, deliveries are consistent, and the products are always exactly what I ordered. It takes the stress out of pet care, and I truly appreciate how smooth the entire experience has been.”
Paola M.
Posted
Horrible experiencia. Hice una compra on line el 1 de diciembre, no se vio reflejada en la pagina. Envie whatsapp, correos, llamé, me dician que esperara 72 horas, nada, no cumplieron con ningún plazo entregado por ellos mismos, tuve que llamar por lo menos 15 veces, hable con la supervisora, me decian que la compra estaba en ruta, todo mentira. Solo el 17 se vio mi compra en la pagina. Finalmente me llegó el pedido el 19 de diciembre.
Deviann B.
Posted
I am a regular saltwater fisher buyer . On Nov 13 at 7:15 I purchased a shrimp from Ty . Upon get the shrimp from the tank it . Fell. . He said it would be fine. He died that night. I call the store spoke with Ty. He couldn’t resolve my problem. I ask for mgr. he said he was but refuse to make good on the shrimp he dropped He was complaining of being tired at work. He seems to be a nice guy and very helpful but I drive 80 miles to buy fish from them . I will be shopping around
Alex C.
Posted
Since Renique’s departure, the quality of care at this location has plummeted. Renique, the former salon manager, ran the salon with professionalism, patience, and genuine care. Now, the atmosphere is chaotic and concerning. My dog, Prince — an exclusive client of Renique for many years, calm and well-behaved — was labeled “overly sensitive,” denied grooming services, blacklisted, and blocked from booking online. This seems to be done out of spite, as Prince never had issues under Renique’s care. These actions are alarming and unacceptable, raising serious questions about how animals are treated here. We are following Renique to her new workplace, no matter how far, because she treats pets with the respect, patience, and kindness they deserve. 🐾
Yevheniia A.
Posted
Not best place to get services for my dog. It’s okay but sometimes they need to check how their employees working
Alejandro V.
Posted
I’ve been to this store three times to buy fish, and every time I got tired of waiting. No one came to help me, even after I asked for assistance. Very poor customer service.
Erin G.
Posted
I was at the Petco in Fort Myers Florida this afternoon and had the most wonderful sales person! Her name is Dea and she helped with my purchase and offered suggestions for the best color -and even helped me decide on an engraved name tag. I needed to purchase a collar for a stuffed animal "Capybara" I knitted for my granddaughter. Dea was so friendly, knowledgeable and helpful - made my experience a 5-star!!!
Luna M.
Posted
Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia. Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así! Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…
