Bad
20 reviews
KINNLS INCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2010 and based in California, Kinnls is a leading, award-winning, one-stop shop for all luxury office furniture to make your ideal workspace.
KINNLS INC (store.kinnls.com) has 20 customer reviews on Rated Honest, with an average rating of 1.3 out of 5.
20 approved reviews, newest moderated first
Shawn F.
Posted
Product broke in 6 weeks - base plate 6 weeks of trying to get Customer Service to send me a new base plate (still not here) No discounts as promised for veterans. No discount for first time purchases as promised Buy a better chair.
Anna L.
Posted
Buyer beware!!!! Bad business practices. They will not honor their return policy. Do Not Purchase from Kinnls
ann marie S.
Posted
I contacted kinnls when i purchased the chair bc we couldn't figure out how to lock it. they send you useless assembly info when the piece that's broken is not assembled by customer. i called again yesterday and today, after two hours no one can help me. send an email and their web says they do not reply to emails they are very busy. l buyer beware, wonderful product if it weren't damaged and horrible horrible customer support, it doesn't exist,l they are too busy. never again! my friends love the chair, after my experience they re going somewhere else.
S F.
Posted
After canceling an order with Kinnls, I have been through all kinds of issues for now a month with no refund. I found troubling reviews, inaccurate info, and at this time, they have over 1300.00 from my credit card that has not been refunded, even though saying over the phone and in an email that they would refund as soon as I closed a dispute with my credit card, and yet they could have contacted my credit card company a month a go and just refunded what they promised and it would just go away. There are a lot of red flags with this store, and personally I would stay clear of purchasing anything that is only my opinion. If they do what is right I may come back and update it with a better outcome. BUT...Right now there is no way I can do that with them not refunding me. By the way, when going to their website, I would believe most USA Citizens would think there is a furniture store you can visit, but just do a search on the address they provide and come up with your own conclusion. Or just try calling the phone numbers they provide and draw your own conclusion on that also. I was totally shocked when thinking I was buying from an American website, and then getting an alert from my credit card company that my card was charged Internationally from Hong Kong. As of today I have over 1300 taken off a credit card, no refund, and of course not what I purchased because I canceled my order 1/2 hour after purchasing it.
