Huion Official StoreReviews of store.huion.com

Customer support is very good when it comes to a problem they find a solution as fast as possible so you can be able to draw again. That's what I like about is I try to find a solution myself and couldn't find they are able to find it quickly as they can and lets you know what to do and how to fix. And they also help with replacement when needed if things doesnt work as they hope best experience and support I had all times.

I had several questions about the products, and the answers were polite, simple, and easy to understand. It was also a quick response, and I didn't feel like they were passive or rude. I feel comfortable talking again!

We are ordering a similar device for the second time, and both times we have had exactly the same issue with the screen. This time, we were unable to resolve it despite trying everything, so we decided to return the device. The customer support has been absolutely terrible. For over a month now, they have been unable to provide me with a return label or even simply give me a clear address where I can send the product back. Instead, they keep sending me around in circles, asking the exact same questions and repeatedly requesting videos. Eventually, they claim that they have arranged a courier collection — which is simply not true, because nobody ever shows up to collect the device. This is honestly unbelievable. I have never experienced a situation where a company makes it so difficult to return a faulty product. At this point, it feels like a scam. I will absolutely never use this brand again, purely on principle. The product itself has a recurring issue, and the customer service has made the return process unnecessarily difficult and frustrating.

I bought the Huion Kamvas 13 Gen 3 expecting a premium product that would be ready to use out of the box. Unfortunately, the experience has been disappointing from the start. Huion’s own Quick Start Guide shows a direct USB-C to USB-C connection as a standard way to connect the Kamvas 13 Gen 3 to a laptop. I use a current-generation MacBook Air M4, so this should be the simplest and most obvious setup. Yet somehow, the full-featured USB-C to USB-C cable required for that connection is not included. What makes this even more ridiculous is that Huion manages to include two other cables, neither of which gives me the simple direct connection I need. Why include multiple cables and then leave out the one cable that allows the product to connect directly to a modern laptop? So after spending this much money on a drawing display, I had to go out and spend even more money just to buy the correct cable before I could properly use it. Then there is the included drawing glove. Nice idea in theory, except the one I received is so ridiculously small it feels like it was made for a child. Again, this is supposed to be part of the experience of buying a premium product, yet it feels like a cheap afterthought. But the worst part is the customer service. I contacted Huion directly, explained the problem in detail and gave them the opportunity to resolve something that could have been solved very easily: send the correct USB-C cable, and I'll send you the two other cables in return. I received no response at all. That is ultimately why I am writing this review. A mistake or questionable packaging decision can happen. Completely ignoring a customer who has just spent a substantial amount of money on your product is something else. When I pay this kind of money, I expect the necessary accessories to actually make sense, I expect them to be of usable quality, and if something goes wrong, I expect the company to at least respond. Based on my experience, I cannot recommend buying from Huion. The product itself may have potential, but the packaging choices and complete lack of customer service have destroyed my confidence in the brand.

Muy buena atención, todo rápido y sencillo. Muchas gracias.

I had a hardware issue with my keydial, the response time between emails was pretty fast and the process was simple, I had to run a few tests to make sure it wasn't my software being faulty and after that being confirmed, I got sent a replacement very quickly. great service.

J'ai apprécié la patience et l'écoute. Mon problème n'était pas simple, on a échanger plusieurs mails, et le service a toujours été à l'écoute pour comprendre mon problème et le résoudre. Et on a finalement trouvé la solution à mon problème, je n'y croyais plus. Merci

Great service in my experience. Was initially trying to refund a tablet before external (banking) issues arose during the refund process which required extra help from support. Fiona was extremely helpful throughout the entire process and I was able to return a kamvas 13 in exchange for the 16 before sales ended. Very thankful and satisfied with the customer service involved.