Jamie S.
Posted
Helpful Customer Service
I needed some assistance in filling out my background check, the customer service representative was very helpful in expediting the process. Thank you.

Great
3,953 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Jamie S.
Posted
I needed some assistance in filling out my background check, the customer service representative was very helpful in expediting the process. Thank you.
Andrew R.
Posted
Very attentive, informative and helpful
Brian F.
Posted
Sterling Provided Excellent Customer Service Relations! I want to thank your staff of professional agents who actually listened to my concerns! They were fantastic! I spoke with two agents and they were very helpful in determining a solution to any pending issues and gave me prompt responses to all of my questions!
MaryAnn T.
Posted
Rep was very helpful and made the process easy to complete.
Tara
Posted
I believe details such as how many addresses are needed would make format because I had to go through two different representatives to find out " how many years back I had to provide information. So a delay when waiting for customer service and I wasted time.
Rainah F.
Posted
The rep who helped me was quick to give me the information that I sought and directed me to the correct people in a most timely manner. Fifteen minutes later I had my answer from Sutherland HR. Thank you so much Sterling!
Christina
Posted
I had a really positive experience with Sterling. They were very efficient and helpful and friendly when I had questions.
Ray R.
Posted
My experience with Sterling was an easy going process. I called them with a couple of follow up questions, and was able to have my questions answered without any delay.