Excellent
183 reviews
StepUP Stair PartsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Peter S.
Posted
Great place. thank you so much
Response from StepUP Stair Parts· Sep 5, 2024
We thank you for your review of our humble small business and value your comments and your experience. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing.
John
Posted
While I was initially thrilled with their service, they shipped too few of one item. When I brought the error to their attention their response was that per their fine print, I only had 2 weeks to validate that a shipment was correct and file a claim. Since these parts were for a remodel and the contractor didn’t open them until he was ready to install them, I am out the cost of them. :-(
Response from StepUP Stair Parts· Aug 27, 2024
This review is based on a previous order placed that has NOTHING to do with this order. This review, however based, comes from a provided 5-star review from you, John. It is unfortunate, but an easily avoidable issue arose with THAT order. We did everything with excellence for you on this order. We provided quick service; shipped next business day to get additional product needed faster than usual to save you Next Day Air charges. Just so you now know, our cost to ship out from multiple location your order expeditiously was quite a bit more to accommodate YOU, our customer, with your quick turnaround. That's what we did; that is what we strive to do for our individual customer's needs! However this is the dishearten response from a previous order; very disappointed! We have gone above and beyond as your previous 5-star review provided for you and all our customers; even providing multiple after purchase follow up to assist you further. That includes this specially quick order needed for YOU, John. We are sorry that you think that 2 months after you received your order that we should just provide 2 missing balusters because you waited until 8 weeks later. It isn't the contractor responsibility either to check to ensure your order is correct before a contractor comes to install. This was even after purchasing this order a few days earlier?! Despite the 2 week window we have for claims, which are CLEARLY provided on our website, we have and would have extended that time frame an additional couple weeks. We would have even provided after 4 weeks the additional balusters with reduced shipping out of courtesy and goodwill. We understand that we can't please our customers, even customers when they expect clearly more that what can be extended, even when we have provided extraordinary and special service; as clearly done on previous and this order. Appreciate much!
Roseann
Posted
Product was shipped quickly, and product looks great!
Response from StepUP Stair Parts· Aug 26, 2024
We thank you for the review about your overall experience with StepUP Stair! We highly value providing timely shipping and quality products for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
Brian P.
Posted
We replaced all the railing in our split level house as a DYI project. StepUp was very helpful and answered all our questions. We went with Ash Grey iron balusters, 4202 newel posts, and 8084 handrails. It was a large order and everything showed up together with no damage. There are plenty of good videos on YouTube for the DYIer. Plan ahead and buy the right tools.
Response from StepUP Stair Parts· Aug 26, 2024
Brian, we thank you for the thorough review about your overall experience with StepUP Stair! We highly value our dedicated customer service particularly to assist DIY along with the overall quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
M. S.
Posted
What keeps me coming back. Verifiable business, efficient ordering,speedy shipping,and you can actually speek to a human. No brag just fact. Thank you all. Stewart.
Response from StepUP Stair Parts· Aug 17, 2024
We thank you for the review about your overall experience with StepUP Stair! We highly value the superior value of stair parts along with our customer service we strive to provide with each of our customers.
Bob O.
Posted
Excellent Product Quality. Quick delivery and follow-up. Reasonable shipping costs.
Response from StepUP Stair Parts· Aug 7, 2024
Bob, we thank you for your overall review about your experience with StepUP Stair! We highly value our quality workmanship, timely and reasonably priced deliveries; coupled with our attuned customer service for our clientele. We always love to hear positive remarks from another pleased customer.
Monica
Posted
Quick response to inquiries. Good quality product(s)
Response from StepUP Stair Parts· Aug 7, 2024
Monica, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
Kevin M.
Posted
Product was delivered in a timely manner. Stepup Stair Parts contacted me to make sure my order was correct. The starter step I ordered was well built and constructed with high quality materials!
Response from StepUP Stair Parts· Jul 31, 2024
Thank you, Kevin, for your kind remarks about our starting step workmanship and timely shipment! We highly value the superior value of our Made in the USA stair parts by our skilled woodworking artisans along with our premier customer service. We are always pleased to continually hear of happy customers like yourself.
