StepprsReviews of stepprs.com

Response from Stepprs· Jun 11, 2025

Hi Matt, Thank you for your honest feedback. We're sorry for the sizing issues you experienced - we know how frustrating it can be to reorder and still not get the right fit. We recently updated our sizing system to address exactly this kind of confusion. While we’re glad our team was able to issue a refund, we’d love the chance to make things right. If you're open to it, please email us at [email protected] and we’ll send you a correctly sized pair, on the house. We appreciate you giving Stepprs a try and hope we can earn back your trust. – The Stepprs Team

Response from Stepprs· Jun 11, 2025

Hi Pete, Thank you for your feedback. We’re glad to hear the insoles were comfortable, but we’re sorry they didn’t provide the level of support or relief you were hoping for. Everyone’s feet and needs are different, and we understand Stepprs may not work for everyone. Please feel free to email us at [email protected] - we’d be happy to offer a full refund under our 100% Satisfaction Guarantee. We appreciate you giving us a try and sharing your experience. – The Stepprs Team

Response from Stepprs· Jun 22, 2025

Hi Andrew, Thank you for your review, and we're really glad to hear you're happy with the insoles. That said, we truly appreciate your honest feedback about the upselling experience — and we completely understand your frustration. It’s never our intention to make anyone feel tricked or pressured, and we’re actively reviewing how these offers are displayed to ensure everything is as clear and fair as possible. If there’s anything we can do to make this right — including helping with the unintended item — please don’t hesitate to reach out. The Stepprs Team