StepprsReviews of stepprs.com

Response from Stepprs· Oct 11, 2025

Hi Laura, Thank you for your feedback. I’m really sorry you felt misled by the product video, I can see how the way the insoles were shown could give the wrong impression about how they’re made or packaged. That’s definitely not our intention, and your comment is helpful for us to make sure our advertising is clearer and more accurate moving forward. Please reach out to us at [email protected] with your order details if you’d like a refund under our 90-day money-back guarantee. We truly appreciate you taking the time to point this out so we can improve how we present Stepprs. – The Stepprs Team

Response from Stepprs· Oct 11, 2025

Hi Joe, Thank you for taking the time to explain your experience in detail. I’m really sorry that the refund process has been so frustrating, that’s absolutely not how it should feel. I understand how disappointing it must have been to expect a simple “no questions asked” refund, only to be met with partial offers and unclear communication about where to return your insoles. We take your feedback seriously and will be reviewing how our refund policy is communicated and handled so it’s clear, fair, and consistent with what we advertise. Please email us again at [email protected] and mention “Trustpilot – Joe” so a senior member of our team can personally assist you in resolving this, whether that’s providing the correct return address or ensuring your refund is completed properly. – The Stepprs Team

Response from Stepprs· Oct 11, 2025

Hi Lynn, Thank you for your feedback. I’m sorry to hear the insoles didn’t feel stable in your boots and gave you the sensation that your feet were moving around, that’s definitely not how they should feel. Stepprs are designed to fit snugly and supportively, but depending on the shoe shape or fit, they can sometimes sit a little loose. Please email us at [email protected] with your order details and mention “Trustpilot – Lynn” so we can help you with a refund or exchange under our 90-day money-back guarantee. We’ll also make sure to pass your feedback to our product team to look into improving fit stability for boots. – The Stepprs Team

Response from Stepprs· Oct 11, 2025

Hi Peter, Thank you for sharing your experience. I’m really sorry you never received your order, especially after trying to update the address and waiting for redelivery that never happened. That’s incredibly frustrating, and I can completely understand your disappointment at not even getting the chance to try the product. Please email us at [email protected] with your order details and mention “Trustpilot – Peter” so we can prioritise your case and make this right for you, either with a replacement sent to the correct address or a full refund. – The Stepprs Team