StauerReviews of stauer.com

I have tried calling several times and can't get thru

⭐ If I could give zero stars, I would. THOREAUER — the company where apparently “delivery” is an exciting theoretical concept. I placed my order on 21 July 2026. It is now 11 September. That’s well over seven weeks and, amazingly, my order is still nowhere to be seen. At this point I’m beginning to wonder whether my package has been sent by carrier pigeon, horse and cart, or perhaps on an archaeological expedition. The tracking information is utterly useless. Customer service has been equally impressive — if your definition of impressive is providing vague excuses while doing absolutely nothing to actually resolve the problem. I have chased this order repeatedly. Seven-plus weeks later, I have no product, no proper explanation and no satisfactory resolution. The really remarkable thing is that THOREAUER has apparently managed to turn a simple online purchase into a long-running investigation. I ordered a product. I did not order a seven-week subscription to frustration. If you are considering buying from THOREAUER, my advice is simple: Don’t. Unless, of course, you enjoy paying for things you don't receive, tracking parcels that apparently exist only in another dimension, and spending your time chasing a company for answers they should have provided without being asked. Absolutely appalling service. I want my money back.

Are you kidding me with this? I called, waited 30 minutes to get a status on my order (bday gift for my wife). Finally some guy in Nairobi answers and tells me their system is down and to call back tomorrow. Save your money, I have little confidence that I will be receiving what I ordered. They're rating is 1.9, beware!!!!

I wish I had read the reviews before placing an order with Stauer. I would have saved myself a lot of time and frustration. My experience with this company has been extremely disappointing. When contacting customer service, I had to wait approximately 10 minutes before being connected with an agent. Unfortunately, the customer service experience did not improve once I reached someone. The phone etiquette and professionalism were seriously lacking. I ultimately decided to cancel my order and my membership. If I could give Stauer zero stars, I would. Customers, beware. I strongly recommend reading the reviews and doing your research before ordering.

This company is the worst. I waited almost three months to receive my purchase and have yet to get it, If they don’t step up and get it to me by the end of this week I am making a video on YouTube exposing how bad their company is to warn customers.

Stauer looked awesome. I got all fkn happy. Ordered a watch! Scored free shipping even. Weeks go by I still dont have my watch because Stauer uses Mail Innovations by UPS. Stauer emoloyee told me to "put pressure on UPS and USPS" so I can get my watch. Its Stauers job to get the watch to the clients. Not mine. Shipping is an easy fix. Charge another 10$ but get the watch to the client instead of having us get mad and leave bad reviews.

The reason I rated 1 star is because there was no zero stars rateing icon. Poor quality, cheap, aggressive marketing, premier membership is worthless, return refund far less than what I paid for the jewelry....cannot trust what I was told by sales rep.

This letter I sent to their CEO explains it all: Dear Sir, Attached you will find an email I sent to you on July 22. I'm disappointed I heard nothing back from you on this matter. That disappointment does not match my disappointment with Stauer on each step of this purchase. Here are the highlights or perhaps I should call them lowlights. I placed an order 10 days in advance of my wife's birthday. In the age of spectacular service by Amazon, one tends to think that is plenty of time to receive merchandise from a capable supplier. This date was July 12th. Having not received a confirmation I called on July 13th. The customer service agent told me the product I ordered was on backorder. She told me she would place me as a priority and that I could be assured it would arrive by July 22nd. Having heard nothing by July 17th, I called back once again. This time they said it would not be delivered till the end of the month. - Nine days later than I was gold before. On July 22, I sent you an email. About that time I started receiving emails from customer service telling me it was on backorder. They never told me that my order was on priority or anything. On July 24, I received an email from customer service telling me that my order had shipped. The email also said it could take 24 hours for shipping information to show. I checked each day to get shipping information and it took till late evening on July 28th for it to show shipping information. At that point it indicated that it had shipped from Illinois. I checked with your customer service via email to see why shipping information was not updating within the 24 hours indicated in your email. The responses were incredibly poor and contained no useful information. One response was simply a one word response that in no way answered my question I know and understand running a business is not easy and relying on employees can often lead to less than satisfactory results. This is why I reached out to you. I know and have been in a position where people try to shield executives from problems in the business. Part of my reason for writing the letter was to keep you from being shielded. If someone were to ask me if I would do business with Stauer again, my answer would be a firm no! In my experience, communications are poor to nonexistent and commitments are not met with no explanation. If you reach out to the CEO, your letter gets handed down rather than being addressed head on. In one of my emails back to customer service, I asked if you would be responding. They said no, that communications like this were handed down to the responsible departments. This told me essentially that you don't communicate direct with customers which I think is a sad state of affairs.