Excellent
684 reviews
SliceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Slice (startslice.com) has 684 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
684 approved reviews, newest moderated first
Luigi D.
Posted
The agent was supportive and helpful in answering my questions
Response from Slice· Jun 11, 2026
We're delighted to hear that our agent was supportive and helpful in answering your questions. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
John W.
Posted
Nothing you guys said has been true!
Response from Slice· Jun 10, 2026
Hi John, Ian left you a voicemail to help you solution your transaction issue. Please reach out to him directly for immediate assistance.
Angel S.
Posted
Grateful to Brian Amorim, excellent service, and very detailed with each explanation without a doubt 10/-10
Response from Slice· Jun 8, 2026
Thank you so much for your kind words and perfect rating! We're thrilled to hear that Brian provided excellent service and took the time to thoroughly explain everything throughout the process. Your recognition means a lot, and we'll be sure to share your feedback with him. We appreciate your trust and look forward to serving you again in the future!
Gil’s Restaurant G.
Posted
System is too complicated. I have other POS IN the past and they weren’t have as difficult as this one . Very frustrating and disappointed in the product.
Response from Slice· Jun 4, 2026
We're sorry to hear that your experience with the POS system has been frustrating. We understand that transitioning to a new system can be challenging, especially when it differs from platforms you've used in the past. Our goal is to provide a solution that helps businesses operate more efficiently, and we regret that the system has felt overly complicated for you. We value your input and would appreciate the opportunity to better understand the specific features or processes that have been difficult to navigate. Our support team is available to provide additional training, guidance, and resources to help make the system easier to use and ensure you're getting the most out of your POS solution. Thank you for your honest feedback. We are continuously working to improve both our products and customer experience, and comments like yours help us identify areas where we can do better.
Jabir B.
Posted
I am extremely disappointed with my experience with Slice Merchant Services. Our business was informed that processing fees would be passed on to customers and that any overages beyond our agreed monthly amount would be refunded. However, we have experienced charges that do not match what was represented to us, and despite multiple attempts to resolve the issue, communication has been poor. I have reached out numerous times seeking clarification and assistance regarding billing concerns. The lack of timely responses has created unnecessary stress and has impacted our business operations. What concerns me most is not only the billing issues but also the difficulty in obtaining clear answers and support. Businesses rely on transparency, accurate billing, and responsive customer service. In my experience, those expectations have not been met. I encourage any business considering this company to carefully review all agreements, monitor statements closely, and obtain written confirmation of all fee structures and refund policies. I hope this review encourages the company to improve its communication, transparency, and customer support processes.
Response from Slice· Jun 4, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. At Slice Merchant Services, we strive to provide transparent pricing, clear communication, and responsive support to all of our clients. We understand how frustrating billing concerns can be, especially when there is uncertainty regarding fees, refunds, or account activity. While processing programs and fee structures can vary based on account setup and transaction activity, we believe every client deserves a clear explanation of any charges and prompt responses to their questions. We regret that you felt unsupported during your efforts to seek clarification. We value your feedback and would appreciate the opportunity to review your concerns in detail. Please contact our Client Services team directly at [email protected] so we can investigate your account, address any misunderstandings, and work toward a resolution. Thank you for bringing these concerns to our attention. Feedback such as yours helps us continue improving our communication, transparency, and overall customer experience.
Oak Tree P.
Posted
Absolutely terrible experience. As a small business owner, I trusted this company to provide transparent merchant processing and honest pricing. After reviewing my statements, I discovered a mysterious adjustment of nearly $6,000 that dramatically reduced my deposits. To make matters worse, I have been unable to get a clear explanation or timely response regarding this charge. When thousands of dollars are missing from a business account, business owners deserve immediate answers, not silence. I am now spending my own time investigating charges that should have been clearly disclosed and explained from the beginning. The lack of transparency, communication, and accountability has been extremely frustrating. I would strongly encourage any business owner considering this company to thoroughly review every statement and every agreement before signing anything. Very disappointed with my experience.
Response from Slice· Jun 4, 2026
Thank you for bringing this matter to our attention. We understand how concerning it can be to see an unexpected adjustment on your account, especially when it impacts your business's cash flow. We take concerns regarding account activity, pricing, and transparency very seriously. While certain adjustments can occur for reasons such as chargebacks, funding holds, processing reviews, or account reconciliations, we recognize the importance of providing clear explanations and timely communication when questions arise. We apologize for any frustration caused by your experience and for any delays in receiving the information you were seeking. Our goal is always to support our merchants with responsive service and complete transparency. Please reach out to [email protected] to continue your conversation to remedy
estatemaxsellsgmail.com
Posted
great customer service from two reps. thank you
Response from Slice· May 29, 2026
We’re so glad to hear that our team was thorough in guiding you through the steps and ensuring your Dejavoo was working properly. Providing clear, reliable support is always our goal. We truly appreciate your recognition of both reps and your trust in us—don’t hesitate to reach out if you ever need anything else!
Margarita G.
Posted
Excelente atención la de Brian Amorim, atención personalizada 100% desde el inicio para la exploración hasta ahora que ya soy cliente de ellos…. Me acompañó en todo el proceso, no lo cambio por nadie
Response from Slice· May 27, 2026
¡Muchísimas gracias por tu comentario! Nos alegra enormemente saber que tu experiencia ha sido tan positiva. Brian Amorim se destaca precisamente por su dedicación y atención personalizada, y nos enorgullece saber que te acompañó en cada etapa del proceso. Gracias por confiar en nosotros—seguiremos trabajando para brindarte siempre el mejor servicio.
