Average
1,011 reviews
Starkey Hearing AidsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,011 approved reviews, newest moderated first
Sherry M. T.
Posted
Lampe Keefer is the best! So knowledgeable and such customer service. Thank you for your excellent instruments.
Response from Starkey Hearing Aids· Dec 30, 2019
Hi Sherry, We are so happy to hear that! Thank you for sharing your experience with Starkey Hearing Aids. Best, Starkey
Onen G.
Posted
of cause i strongly agree that Starkey hearing aids is the best in world why because the hearing aids is durable,portable, easy to used and simple to maintenance.
Response from Starkey Hearing Aids· Dec 13, 2019
Thank you for the wonderful review, Onen! Your comments inspire us to keep delivering the best hearing aids in the world!
Ed
Posted
My new Livio hearing aids continues to demonstrate Starkey’s leadership in noise filtering technology, integrating new features that provide valuable data and easy to use software. I had the opportunity to demo other brands and found Starkey Livio AI to have a more natural sound. Not tinny at all. Starkey is continuing to improve the softwares stability and adding new features to drive usage. Software development is a dynamic process and I am sticking with Starkey.
Response from Starkey Hearing Aids· Dec 6, 2019
Hi Ed, Thank you - These words help motivate us to keep delivering the best technology in hearing aids! Sincerely, Starkey Hearing Technologies
Rick T.
Posted
Livio 2400: These are great hearing aids. I've had them for 3 months. I have developed memories in the Thrive software for the office, dinners out, family gathering (lot's of small kids), and parties. For me, these hearing aids add depth and richness to sounds around me that far exceeds my last pair. These are exemplary. Only irritation I have is the lack of connectivity for streaming on google OS phones, PCs, or console games. Even my 5 year old hearing aids could connect to anything with a blue tooth signal. While clearly this a a 1st world problem, I really wish these hearing aids had android connectivity at least, and ideally, full range blue tooth streaming capability across platforms at best. Starkey does it for IOS. These hearing aids do what they're designed to do and for me, they do it extremely well.
Response from Starkey Hearing Aids· Dec 4, 2019
Hi Rick, Thank you so much for sharing your experience with us! We are so happy you are pleased with your Livio hearing aids! Also, thank you for sharing your feedback regarding connectivity - We are sorry to hear you are experiencing issues. We'd like to see if we can help with the problems you are having, so please contact us at 1-800-721-3573 or [email protected] at your earliest convenience. Thank you! Sincerely, Starkey Hearing
Gregory G.
Posted
I purchased a hearing aid to attempt to alleviate my tinnitus. I returned it under the Starkey trial period. My local dealer apparently holds people money for an ENTIRE 30 days before returning it. I informed Starkey about this dealers practice and they could care less. A product is only as good as it dealers. Think twice before purchasing anything from Starkey as they will not do anything to help you if you have dealer problems. I have had no problem with the Sigma dealer I am working with now. I purchased a ReSound hearing aid to try and returned it. Got the refund that day. I am now using Sigma with much better relief for my tinnitus.
Response from Starkey Hearing Aids· Nov 18, 2019
Thank you for your candor. I’m sorry about your experience so far. Please see if we can get the Hearing Aid Office to contact us. In the meantime, I wouldn’t give up on the provider. These professionals love to help. Let them help you.
Kathy T.
Posted
The best hearing aids I've ever had. Ease of use, hearing quality exceptional, professional staff.
Response from Starkey Hearing Aids· Nov 18, 2019
Thank you, Kathy! Thank you so much for your wonderful review! :-)
Larry S.
Posted
The first set of hearing aids lasted a little over a year before they started making a loud screeching noise. They were replaced by Starkey with supposedly the latest and greatest model. I was told that the remainder of my warranty would transfer to the new aids. They have never worked correctly, and I can hear almost as good without them as I can while wearing them. My warranty has since expired, and they wanted another $300.00 per year for each hearing aid. Really disappointed with Starkey, and contacted customer service. Was told to contact VA for new hearing aids or go back to the hearing aid center that programmed them to see if they can help.I paid over $5000.00 for these out of my own pocket. Really hurts when you are on a fixed income, and get the run around. UPDATE 10/21/2019 Well I called Starkey this morning as requested, and all I can say is what a waste of time it was. The customer service agent was polite, but was unable to help me at all. He suggested I return the hearing aids to Starkey for repair, and since they are out of warranty I would be responsible for the cost of repairs. I suggested that he contact Mountain View Hearing Center to have them check the programming, but was told that was not his department and that I would have to contact a sales representative.Really sorry customer service from Starkey, and I will remember this and tell everyone I know to stay away from this brand. I have read some of the other reviews on here, and see that almost all of them have been told to call Starkey and discuss their problems. I'm sure they have had the same reply I received. Thanks Starkey for a complete waste of $5000.00 for something that did not last 2 years.
Response from Starkey Hearing Aids· Oct 17, 2019
Hi Larry, Thank you for bringing this situation to our notice. We’re extremely sorry to hear about your experience and we will use your feedback to improve our products and service. We’d welcome speaking with you at your earliest convenience about what happened and see if we can do anything to help. Please contact us at (800) 721-3573 or fill out our online feedback form located at the bottom of this page: http://www.starkey.com/contact-starkey-hearing. Sincerely, Starkey Hearing Technologies
Mike
Posted
The now hearing aids are not what they are advertised to be, lots of background noise when several people talking at once,can’t hear what they are saying
Response from Starkey Hearing Aids· Oct 17, 2019
Hi Mike, Thank you for your valuable feedback and for making us aware of your experience. We will use your feedback to help make improvements to our products and service. Sincerely, Starkey Hearing
