stape.ioReviews of stape.io

Response from stape.io· Mar 27, 2025

Thank you for sharing your feedback. We sincerely apologize for the experience you've had, and we appreciate you taking the time to bring your concerns to our attention. Could you please give us the ticket number so that we can investigate the issue and ensure that everything works well for you?

Response from stape.io· Mar 17, 2025

Thank you very much for your feedback. We take every comment seriously and always investigate all cases thoroughly, as we are committed to continuously improving our service. Regarding your question: “Why do I need to purchase additional Shopify features just to implement new customer data in Google Ads?” – This is a limitation of Shopify. You can verify this in Shopify’s documentation on the Pixel API. Specifically, the parameter order - customer - isFirstOrder is outlined here: https://shopify.dev/docs/api/web-pixels-api/standard-events/checkout_completed. We use the official API, which works stably and great (but unfortunately, it has some limitations). As a result, competitors may implement it using makeshift methods, causing the entire data layer to function incorrectly. So please take this into account, as it is at your own risk. Our support team always responds promptly to all inquiries, and we regret that you did not receive the expected outcome. If you’d like a more in-depth explanation, you may be interested in our consultation service, where an expert can walk you through everything in detail during a call. Once again, we truly appreciate your feedback. If you have any further questions, please don’t hesitate to reach out.

Response from stape.io· Jan 27, 2025

Thank you for sharing your feedback. We sincerely apologize for the experience you've had, and we appreciate you taking the time to bring your concerns to our attention. We are more than happy to review and update the tutorials to ensure they provide the best value and guidance for our users. Could you please specify which articles were not up-to-date, so we can prioritize them? Our support team works 24/7, and our official response time is up to 2 business days, in line with our policies. We understand how important timely support is, so please share the ticket number with us, and we will investigate further to ensure you received the best possible service. Additionally, we have a Stape Agency that can assist with a comprehensive audit or help with the setup of your server-side tracking configuration. While our support team is here to assist with general questions about Stape, they are not specialized in configuration tasks. Could you please let us know the specific issue you encountered? We'd love to address it and find a suitable solution for you. Stape team is committed to providing the best experience possible to our customers, and we hope to resolve any challenges you're facing. Thank you for your understanding and patience! 🙏

Response from stape.io· Nov 20, 2024

Thank you for reaching out and sharing your concerns! We’re truly sorry to hear about your experience and would like to assist you in resolving the issues. Could you please let us know which Facebook tool you found not useful? Understanding your specific needs will help us guide you toward a solution or service better suited to your requirements. Regarding your password issue - we always have a reset password button available. If you’ve forgotten your password or experienced any malfunctions, this should help resolve the problem. If the reset feature doesn’t work for you, please don’t hesitate to let us know, and we’ll look into it right away. If you have further questions or require assistance, please don’t hesitate to reach out to our 24/7 support team at [email protected]. We’re here to help and will work to make this right for you 🙏