Sprout SocialReviews of sproutsocial.com

Absolutely no customer support. Requested a demo wanting to start using their product and nothing, rob and jade on two occasions said my request had been made high priority and someone would be in touch, had to chase three times and it’s been a month. Nothing. I can’t imagine the radio silence I’d get if I actually had a problem with my subscription or calendar. Taking my business to Content Cal.

While Sprout Social offers some great tools, the pricing, terms, service, and innovation is lacking. We are a very young startup that got stuck with Sprout due to our communications lead's decision to sign up, leaving the company shortly thereafter. I reached out to support to discuss the potential for a prorated refund of our annual subscription. I had a few reasons: 1. Sprout does not offer multiple users at a reasonable price. 2. Sprout cannot post Instagram carousels automatically. Each post must be manually entered after an automatic reminder from Sprout. 3. I reached out to support to discuss this, and after 10 days of silence, I had to reach out twice to get a reply. Their reply was robotic - "Your account is an annual account and agreed to the terms of service, therefore we cannot offer a refund." I wrote a sincere email explaining that as a young startup with limited capital, this scenario was really harming us. Instead of acknowledging any of what I said, I was told the date of our sign up, the terms, and essentially that we're stuck with Sprout for the year. I would not recommend Sprout Social. Try Hootsuite, Sked, or any other alternative that offers more users, more features, and better service for far less money.

A BEYOND wonderful experience have Sprout Social. We tried other companies and Sprout is definitely a step above the rest. Great customer service, great analytics, quick answering, great problem solving. We will be renewing yearly.

Cool scheduling, superb SMM tool to run your business and get connected with outer world. Thanks

A nightmare to cancel! Terrible customer experience. Cancelling my plan was a horrible, first when you cancel in on the site, they positioned the clicking option in such a way that you have to find a little dot next to the button in order to click "yes I'm sure I want to cancel", once I've done that I have received no email to confirm the cancellation, refreshed the page and saw that my plan was still active but the cancellation button disappeared! The company does not reply on email, I called twice and got hung up and I've been on chat for hours in the same position. I'm still waiting for them to cancel it, I've never experienced such a bad cancellation process. Would never come back and would recommend staying away.

The are more oriented on sale than help. Th worst question a rep can ask me is .. How mutch do you wanna paid !? Or worst than that they tell me how to do my job and said .. You just have to charge the client Technological feed.

I hired sprout platform for a very specific need. Their sales team promised it would work out fine for me and said many features the platform had. But in fact it didn't allow me to do many things. After a month trying to make it work, I asked to cancel it but they costumer success team asked me to try to make it work, one more moth of no results, they offered me extra services to make it work for no cost and a free month. But even offering me a free month, they charged me for this third month. So I asked to cancel the payment, cancel the contratc and refund me for at least one (of the two) month that I paid, since they asked to try and it didn't work out. But then their speech changed, they avoid me and didn't refund.

Beware: in order to downgrade or cancel, you're forced to chat with a customer service rep. That rep then won't be able to downgrade you and will "put you in touch with the customer success team." Just seems like a poor user experience in an effort to prevent revenue loss.