Spirit HalloweenReviews of spirithalloween.com

I ordered an inflatable balloon dog costume for my daughter online. It did not work when we received it. I bought new batteries twice just to make sure that wasn’t the problem. Now I have to pay to send it back. I run a small business and I can’t imagine sending a damaged product to someone and then expecting them to pay to ship it back to me. Poor business practice. I will never shop there again. Customer service was not helpful either. Very rude.

This was the first time that I ordered from Spirit Halloween online - and it will be the last. I first ordered two (2) Zombie Babies: Hiding Harry and Crawlin' Claudette. Both arrived OBVIOUSLY used/dirty. Harry didn't even have tags. I started a return online, printed out the return slip and learned that I was on the hook for return postage - which I didn't like, but accepted - UNTIL after 3 different attempts to return via a "convenient option" as noted on the website (I tried UPS, FedEx and UPPS) I realized it would cost me TWO TIMES MORE to return them ($126 each) then I originally spent to purchase them ($69.99 each). The UPS/FedEX/USPS reps ALL suggested that I just keep them, but I had already re-ordered replacements, not knowing! Fast forward to the replacements - and a few other items that I ordered. The new shipment shows up, later than anticipated - but it arrived - and this time? NO Claudette! She's not in the box! SO - I go to the website - try the online chat first. No go. Next I call the 866# - after pressing a couple of buttons - I'm told I will receive a call back in 3-5 minutes! GREAT! And, I did! An "automated" call back, asking if I still needed to speak with someone. Really? I press 1 for yes, and at the 21-minute mark, someone finally answers and asks how she can help. I explain that one of my Zombie Babies was missing from my oder. She says, "that's an animatronic right?" My "yes" response resulted in me being transferred to the Zombie Tech Squad before I could get another word in. Unbelievable. Can't make it up. I then RE-explain to the Tech-dude and get immediately transferred BACK to Guest Service - and on hold, once again. Finally - I end up with Kim, who was helpful - and said that she would have Claudette reshipped, and that I "should" receive it before Halloween. She was perfectly lovely and helpful - and the ONLY reason I'm giving this experience 2 stars. First - the return policy - when a store messes up and sends "returned" products that should have been taken out of inventory - shouldn't be on my dime. Better quality control would have taken care of both challenges/issues. Now I will have (hopefully - if the "new" Claudette makes it) 4 zombie babies, when I only needed 2. I'll keep my future purchases to store only. Online needs some serious help.

Customer service is a joke had to call multiple times with one rep leaving me on hold for over 40 minutes. Finally after hanging up and calling back a rep tells me my order can't be cancelled even though it has never been shipped and has been sitting there with a label created for over a week. Now they also tell me that one of the items in my order is not available. I just wanted to cancel the order because I needed all three of the items but they wouldn't let me cancel. I will never buy from them again, there are plenty of other places to buy from. Stay away from Spirit Halloween

I ordered my daughter’s Halloween costume at the beginning of October. Yesterday, 10/20, I checked the status and it showed to have been delivered….to an address about two and a half hours away. I spent quite a bit of time on hold or trying to online chat with an agent with no success. This morning 10/21, i tried again and had about a 15 minute wait time. The agent was able to solve my issue and make my daughter’s day by having a replacement overnighted.

DON'T GO, Shop AMAZON instead! I could be here all day with the number of issues/complaints I have, but long story shortened there are some RUDE, DISRESPECTFUL employees and also the Manager. Employees will hover over your every move- making you feel very uncomfortable as if you have done something wrong or going to. The manager will only take sides with the employees when there is a problem- even getting combative. AGAIN, DO not Buy from SPIRIT HALLOWEEN!!

I would really give them a - 10. They are horrible. The customer service is terrible. They are not helpful at all. I'm most definitely will never purchase from them again.

Sprit Halloween is a disappointment. The costumes look nothing like the pictures. The corsets are absolute garbage there is no support the sizes are not right, my costume came in broken and was none refundable this is the last time I purchase something from this store. The store itself is dirty I walked in and there was a bunch of dirt on the floor. The staff are not helpful.

The manager Diane at the Cockeysville MD store is an absolute treasure.