Great
1,230 reviews
SpinLife.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
1,230 approved reviews, newest moderated first
David G.
Posted
Easy to order battery but you said shipping was free then charge $9.99 fee. Not exactly free.
Response from SpinLife.com· Mar 4, 2024
Dear David, We thank you for your order and your comments. Under our shipping guide lines posted on our website there is a statement to let our customers know when ordering that certain rural zip codes may have additional delivery charges. You are a long time customer and we value your business. Sincerely, SpinLife Customer Service
customer
Posted
Why send a review when I haven't received the product or even a delivery day? Also, you send emails saying go ahead and finalize your purchase and we have a special incentive, but when you ask what it is they say you only get one discount. Kinda bait and switch.
Response from SpinLife.com· Mar 4, 2024
Dear Mary, We thank you for your order and for your comments. You order has shipped and is on it's way to your delivery agent. We do only offer one promotional discount per order. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
JC
Posted
The website was very simple to navigate through. We wish they had information videos for all the scooters they offered. It was helpful to watch the videos on the scooter products. We used the financing option they offered and it was pretty decent. We had a pretty stress free whole experience with buying our first scooter. Thank you SpinLife. We will be back!
Response from SpinLife.com· Feb 28, 2024
Dear JC, Thank you for taking the time to let us know how pleased you were with our website and how we are easy to do business with. We at SpinLife take pride in knowing that we are helping to make a difference in people’s lives by the products we sell and the service that we provide. You are a valued customer and we appreciate your Five-star review. Sincerely, SpinLife Customer Service
Jeannine S.
Posted
The website was very easy to navigate, and I was pleased that the items I ordered were shipped within 24 hours.
Response from SpinLife.com· Feb 28, 2024
Dear Jeannine, We are happy to hear you enjoyed your experience and that we are easy to do business with. Thank you for your order and we appreciate your Five Star review!! Sincerely, SpiinLife Customer Service
susiemarie
Posted
I bought this for my 90-year-old mom. It is not at all stable. She's afraid when she sits on it as it wobbles badly.
Response from SpinLife.com· Feb 27, 2024
Dear Susie, We are sorry to hear that you mother is not comfortable with using the Aquachair. We will be contacting you to obtain more information from you so that we may assist. Sincerely, SpinLife Customer Service
Brett L.
Posted
Congratulations, you can boast the slowest shipping times on planet earth. Paid for item and it took more than 8 days before it shipped, in the meantime my brother in law is still using his old, rickety wheelchair with a broken handle. I spoke with a representative there who ended up being no help at all. I will most likely buy from one of your competitors next time I need something. Thanks
Response from SpinLife.com· Feb 26, 2024
Dear Mr, Lapierre, We thank you for your recent purchase of the Drive wheelchair. The FedEx tracking shows your order delivered to you on Saturday, February 24th. This delivery took 5 days from the time it left the warehouse in Austell Georgia which is the normal delivery time frame for ground shipments. We are sorry that your experience with trying to find additional information about your order was not helpful to you. Customer satisfaction is very importance to us and we understand that the products that you order from us are very important to you. We are shipping to you a free accessory as a concession as we recognize that we should have done better. You are a valued customer we hope you will not let this one experience deter you from allowing us to assist you in the future with your mobility needs. Sincerely, SpinLife Customer Service
stacy P.
Posted
Todd was so helpful friendly and patient he helped me through the whole process of ordering the right mobile scooter for our needs
Response from SpinLife.com· Feb 21, 2024
Dear Stacy, Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Todd. He like all of our product experts are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!! Sincerely, SpinLife Customer Service
J B.
Posted
I never had a chance to use the Pride lift chair I was looking forward to. The freight company Spin Life uses was unable/unwilling to deliver the chair because my driveway is gravel. I didn’t know this would be a problem until I received a call from the freight company when they were ready to deliver the chair. At that point I had to cancel the order.
Response from SpinLife.com· Feb 20, 2024
Dear James, We are sorry if there was any confusion with the delivery of the Lift Chair you purchased. We are glad the freight carrier was able to contact you and get the chair delivered to you today. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you, SpinLife Customer Service
