Spencer'sReviews of spencersonline.com

Website was having payment problems, finally got it ordered and received the items and they were not packaged well. Jar I ordered was scratched up. Emailed customer service and its now been a week with no response.

I ordered a package on 9/26. I live in Hawaii. I know things take a while but I never had to wait a whole month for a package from any company. They told me my package won't arrive until 10/26. Wth. I've had packages come from NY that got here in 10 days. Why does it take Spencers a month? The math isn't matching. International shipping excuse. It's ridiculous. Definitely won't buy anything online from them ever again.

I have been dealing with the corporate offices for the past 2 months, they know that I'm due a refund. I was told the refund will be issued a refund per this email (Thank you for reaching out to Guest Services. We are sorry to hear that you have not received your refund. We checked the status and see that your refund was approved and should have processed into your account. We would like to collect the first 12 digits of the card used, so we can escalate this refund issue to our Finance Department. Our Finance Department will be able to research your refund and manually enter this is need be. Please contact us at 1-866-586-0155 Option 2 so we can confirm the information we have. If the card is no longer valid, we would like to collect a new card number or a PayPal email address so we can have this refund processed for you. Please provide this information at your earliest convenience so we can forward it to our Finance Department. Thank you, Abigail T.| Guest Services Coordinator Spencer’s/Spirit Halloween| 6826 Black Horse Pike | Egg Harbor Township, NJ 08234 ) what a crock of crap company

Horrible customer service. They gave me the run around on multiple occasions, about a package I didn’t receive . Every time I called I was told to wait more. Saying shipping carrier sometimes mark packages delivered when they haven’t been. The longest I was told to wait was 3 months. Call us back in June that’s ridiculous! All I wanted was a refund and I haven’t got it. They offered a store credit which I didn’t want. How can you offer store credit but not a refund it makes no sense to me. I will never shop with the business again.

My 14 year old went into Spencer’s and purchased a vibrator. When she told me I made her go back in and return it. They would not refund her because she did not have a picture ID. I had to give my ID to get the money back. You don’t ask kids for ID to purchase sex toys but I have to show an ID to get my money back? I asked the sales person if they card people for some purchases. She said Nope, kids will be kids. Wrong answer lady. I loved Spencer’s as a kid, but sex toys for young teens? No thanks Spencer’s

Absolutely horrible service went here today with my wife . And we were confronted by there management that if we weren’t buying anything that we had to leave immediately! And we had already picked out a few items and we’re still shopping when the young lady tolled us we had to hurry up and get out of the store because she was trying to go home!!! Very unprofessional and RUDE SERVICE AT THIS LOCATION .

Spencer's is the perfect store to find that unique gift, party supply, or just something fantastic for yourself. Our family makes a special trip to go shopping to check out the cool t-shirt's. Spencer's is awesome! The atmosphere is cool. The staff is always pleasant and hospitable every time.

Spencer's gift have may be some unique and fun products in their shops, but I would NOT recommend buying from their web site at all though, and stay with Amazon instead. Amazon is much more reliable on shipping and fake refund promises than Spencer's gift representative. To avoid the rush in the malls, I have ordered 3 T-Shirts on their web site way before Christmas to arrive on time for the occasion and be given as presents. Those shirts were supposed to arrive before Christmas. For some unknown reasons that even the support person wasn't able to explain, only ONE shirt arrived on time as expected. The 2 other got shipped separately and LATER than promised shipping date, and of course delayed and arrived more than a week later. And since the representative person wasn't able to help about what's going on, I had to contact myself FedEx to check about the issue. The worse part was when the support person promised I will get a refund on shipping fees to compensate about the troubles. But guess what ? I NEVER received any refund of any kind from them. So they totally lied to me as well on that side. Such a horrible experience, and I will stick to Amazon from now on. It's sad because that's how small businesses die at the end.