Great
143 reviews
SpacejoyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Spacejoy! We believe your home should be a true reflection of your personality and our dedicated team of professional interior designers is here to ensure your home design journey is both enjoyable and stress-free. We create stunning, customized designs and curate quality items that perfectly match your style and functionality needs. Share your vision with us, see expertly crafted 3D designs of your actual space, and fall in love with the complete look before you ever start shopping—eliminating the hassle and stress of returns.Discover the joy of a beautifully designed home with Spacejoy, where your dream space becomes a reality!
Spacejoy (spacejoy.com) has 143 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 5 reviews with 3 stars · Clear filters
Joseph M. I.
Posted
It was a long process that began with my not feeling like the designer was listening to what I really wanted. It ended fine with everyone at Spacejoy going out of their way to make sure that I was fully satisfied with both the process and result. I'd give that effort 5 stars, but I didn't think it needed to be that difficult to get to a good result (hence the 3 stars overall).
L.A
Posted
Just a warning to people being contacted by recruiters offering a remote job by boosting Spacejoys visibility online. They market it as a customer service/ online engagement role but in reality it is a well-done scam. Spacejoy should be made aware of this as well.
Response from Spacejoy· Jan 21, 2025
Hi, Thank you for bringing this matter to our attention. We want to assure you that Spacejoy is fully aware of this situation and deeply concerned about the actions of these scammers. The individuals contacting people under the guise of offering remote jobs to "boost Spacejoy’s visibility" are fraudulent and have no connection to our company. To protect our community, we have posted a clear disclaimer on our official website warning about this scam. Additionally, we are working diligently with the appropriate authorities to investigate and take action against these fraudulent activities. We deeply regret any confusion or distress this has caused and appreciate your vigilance in sharing your experience. If you have any further details or concerns, please feel free to reach out to us at [email protected] so we can provide additional support. Thank you for your understanding, and we remain committed to safeguarding the integrity of our brand and the trust of our community. - Team Spacejoy
Erin S.
Posted
Overall I’m happy with most of the designs I was sent after revisions were made. One of the designs (our large deck) felt a bit rushed in that the pictures were wrong and there was a whole section with just nothing in it and then in the first revision it was just a random couch. I’m still waiting on the second revision for that one. The 3 stars is for communication and shopping list. The communication with the designer was definitely sparse and not the two business days it says in the chat, and both times I was communicated dates for submissions and revisions they were not met. When designs were submitted, there was no message about why or what or any of those things. Also when you shop you have to go to 1000 sites for each object. I used Havenly for a few other rooms and it was just a better experience. More communication throughout the whole process, let me know why and what, I could give them feedback and revisions were made right away and they included alternatives. Also they just seemed to take my style much more into consideration. Shopping is also easier as you purchase straight from them and they place the order while honoring coupon codes for different retailers. I didn’t have an awful experience with Spacejoy but they wouldn’t be my first choice or first recommendation.
Response from Spacejoy· Jul 2, 2024
Hi Erin, Thank you for sharing your detailed feedback. We truly appreciate you taking the time to let us know about your experience with Spacejoy. First, we’re glad to hear that you’re happy with most of the designs after the revisions. However, we sincerely apologize for the issues you encountered with the design of your large deck and the communication with your designer. This is not the standard we aim to achieve, and we understand your frustration. We are committed to making the necessary adjustments to meet your expectations. Additionally, we are reviewing our communication processes to ensure that we adhere to our two-business-day response time and provide timely updates about your design submissions and revisions. We understand that our shopping process felt cumbersome, and we're actively working on streamlining this to make it more convenient for our customers. We appreciate your comparison with Havenly and will take your feedback into consideration to improve our service. Your insights about communication, responsiveness, and incorporating your style preferences are invaluable to us as we strive to provide a top-notch experience. Thank you for giving us the opportunity to work on your home designs. We are dedicated to improving and hope to exceed your expectations in the future.
Mary F.
Posted
I really thought there would be a more back and forth to get to the final result but I responded to the first set of options and haven't heard anything since. So I guess that is the end of it.
Response from Spacejoy· Nov 4, 2020
Hi Mary, We apologize for the experience that you've had. Our Customer Service manager has reached out to you via e-mail to assist you through the revision process. If you have any questions, you can reach out to us directly at [email protected]
S H.
Posted
I ordered several packages from Spacejoy. All designs were received by or before the promised date. The designs were nicely done and the designer Ellysia made changes accordingly and addressed any of my concerns in a timely manner. I gave 3 stars for the ordering of products. I received a confirmation upon ordering but little to no communication regarding status of deliveries ect unless I asked. It wasn’t updated in the app as stated.
Response from Spacejoy· Sep 10, 2020
Hi there SH, We are so happy to hear the Ellysia offered you such a great design service and are happy that you have been able to take advantage of our ordering service. Your feedback is essential to improving our processes and we will have our team reach out to you directly to learn more about your experience and how we can help resolve it. We thank you for your feedback!
