Excellent
292 reviews
southminisplits.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell.Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America.All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark.SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.
southminisplits.com (southminisplits.com) has 292 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
292 approved reviews, newest moderated first
Edwin B.
Posted
Shipping was fast And accurate, everybody on the phone seem to know the product, very satisfied
Response from southminisplits.com· Dec 16, 2024
Thank you for your feedback! We're glad to hear that. Your satisfaction means a lot to us, and we look forward to serving you again. Best regards, The South Mini Splits Team
Frank
Posted
I ordered the unit on11/25/24 and I was supposed to get it in 5 days,but I haven’t received yet today is 12/05/24, so I haven’t received to see the quality of the product yet
Response from southminisplits.com· Dec 9, 2024
We apologize for the delay with your delivery. The holiday season can make shipping schedules busier than usual, which may have contributed to the delay. Once an order is shipped, it is managed by the third-party carrier, but we understand how frustrating this situation is. We will contact the delivery company to follow up on your shipment and ensure it reaches you as soon as possible. Thank you for your patience, and we’re confident you’ll be pleased with the product once it arrives. Best regards, The South Mini Splits Team
Richard H.
Posted
Up front pricing and quick delivery. Would purchase here again.
Response from southminisplits.com· Dec 3, 2024
Thank you for your feedback! We're glad you appreciated our upfront pricing and quick delivery. We look forward to serving you again in the future! Best regards, The South Mini Splits Team
Cy L.
Posted
I revise my previous review. It finally delivered. Customer service was wonderful, especially Titus Milan is excellent to do following ups. He tried to please customers even though it is not their fault. Fedex delivery was very lousy. Titus sent me new unit to replace undelivered items. Finally I got two units delivered at the same time, first one departed on Oct. 26th and second one departed on Nov. 12th. Both had been delivered on Nov. 15th. Now Fedex have to pick up one extra unit for return. I appreciate Titus's persistent following ups and kind consideration to send me new unit. Keep up good works for your other customers
Response from southminisplits.com· Dec 3, 2024
Thank you for revising your review and for your kind words! We're thrilled to hear that Titus went above and beyond to assist you and ensure your experience was a positive one despite the delivery challenges. Your patience and understanding mean a lot to us, and we'll continue striving to provide excellent service to all our customers. Best regards, The South Mini Splits Team
jeff
Posted
Fast delivery. Order accuracy. Price.
Response from southminisplits.com· Dec 3, 2024
Thank you for your feedback! We're glad to hear you were satisfied with our fast delivery, accurate orders, and competitive pricing. We appreciate your business and look forward to serving you again! Best regards, The South Mini Splits Team
Randolph H.
Posted
The service is great. People are great and prices are great. What more could you ask for
Response from southminisplits.com· Dec 3, 2024
Thank you for the kind words! We're thrilled to hear you had a great experience with our service, team, and pricing. We look forward to assisting you again in the future! Best regards, The South Mini Splits Team
JOSE
Posted
I cant belive I had to call the delivery company for them to deliver my items. First off, southminisolits had given them my wrong information. After scheduling my delivery for the next day, the shipping company miss ship my items and stated it will be delivered 7 days after the supposed schedule delivery date. This is pushing my project back over 3 weeks, as the contractor that was gonna do the install had to move on to other appointments. I can't belive this seriously.
Response from southminisplits.com· Nov 12, 2024
We apologize for the inconvenience. While we fulfilled your order promptly on our end, delivery timing is handled by the third-party carrier, and delays are unfortunately beyond our direct control. We recommend reaching out to the carrier to expedite resolution. If there's anything we can do to support, please let us know. Best regards, The South Mini Splits Team
Changyun L.
Posted
It supposed to be delivered on Nov. 1, 2024, rescheudled to be delivered on Nov. 4th, on Nov. 5th, and today. I am still waiting for its delivery.
Response from southminisplits.com· Nov 7, 2024
We understand the frustration with the multiple delays. Since a third-party carrier handles the delivery, this timing is unfortunately beyond our control. We recommend reaching out directly to the carrier for the latest updates on your shipment. If you need further assistance, please don’t hesitate to contact us. Best regards, The South Mini Splits Team
