soundrink.comReviews of soundrink.com

Excellent customer service! They responded to my email almost immediately and were able to add on meet and greet upgrades to my tickets. They were very nice and could tell they actually wanted to help me out

Accidentally purchased more tickets than needed. They were very prompt and professional and had my refund in no time.

I received the opportunity to purchase August Burns Red tickets in a pre-sale, and for some reason I had never received an email confirmation (spoiler, turns out my gmail was used and not my usual one. I think this must have been my phone's autocomplete that I neglected to verify). I saw the payment go through but 0 tickets and 0 orders in my Sound Rink account were displayed, and I panicked, not sure if the tickets were really purchased for me, and got 2 more with Ticketmaster the following day. I really did not want to miss the show. But now I had 4 tickets, when I only really needed 2. After contacting Sound Rink, they advised me of the email mix-up and that my tickets were in fact secured. I asked for a refund for the ones purchased with them, and they were able to make an exception and allow the refund for my case (usually there are certain limitations for pre-sale). I honestly appreciate the service for this situation! Tickets, in general, are not cheap anymore, so I am glad they were able to help me out on this. I had an overall great experience.

Due to not paying attention to what page I was redirected to when purchasing two M&G VIP upgrades for Slaughter to Prevail in Las Vegas, I accidentally bought the Los Angeles show upgrade, for $770. I noticed soon after when i added them to my Apple wallet and started to freak out. After reading the FAQ that they don't do refunds for this reason, I was about to jump off a bridge, but emailed their customer support, pleading for them to help me. After about 10 minutes I got a new set of tickets e-mailed to me, unprompted, after which the CS Rep replied to let me know they switched the upgrades for the proper venue and I'm good to go! That was the most unexpected, prompt, and helpful thing a CS rep has ever done for me! Fixing the issue before replying is absolutely incredible! No hassles, no issues, no problems! 11/10 Customer service, it doesn't get better than that.

Excellent customer service. I emailed their general customer service about a ticket upgrade issue I was having, and they were super prompt, professional, and helpful. The event was the next day, so this was super important to me. They were answering emails after hours, often within minutes. Outstanding!

First off let me say, nothing has been going well or right for me this year, it’s been bullshit after bullshit and hasn’t been a good year at all. My show was coming up, received the confirmation email and noticed something was off. I was mistaken and thought I had purchased a M&G package, but was told I had purchased a Ticketless Upgrade, that they unfortunately don’t come with a GA ticket. On top of that, the event was sold out, so I couldn’t even get into see the band. So I snapped and went off on them, however, they were still super kind with their responses and even helped me transfer my order to a location that still had GA tickets left, so I could attend the show. I really appreciate all their help, they didn’t have to, but they did. That shows great customer service, support and deserves a shout out.

They were really nice and helped me with everything really fast. Best customer service ever. I contacted them regarding the INK concert in Hamburg and they were very helpful.

Super fast and helpful communication. I received a reply within 5 minutes. My question was answered easily and without any hassle. Definitely 5 stars.