souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIA· Apr 5, 2021

Beauty and uniqueness is synonymous with souk + SEPIA, Dana! You can never go wrong with any piece you pick from us and that we can guarantee to all of our customers. We are a fairly new company to the game and to have such amazing customers like you is a huge win for us! We believe that each and everyone of you who purchased is as much a part of the company's growth as its employees. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 5, 2021

If we were to have a "Favorite Customer Review" Awards, I have no doubt this review of yours will make it to the Top 5. Thank you oh sooo much for leaving us words that will help other customers and potential ones find comfort in knowing that we do have a customer service team dedicated to your satisfaction. This prosperity we are enjoying is all thanks to the people who supported and believed in us and you absolutely are one of these folks. Thank you and I hope you and your loved ones are doing well right now! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 2, 2021

Hello there! We appreciate your leaving a review for us. Everything people have to say about us, be it positive or negative, means a lot for the entire souk + SEPIA team, so we're immensely thankful for this opportunity to interact with you. We're sorry for potentially making you feel cheated, but we would like to clarify that we are a 100% black-owned business based in Newark, NJ. It is true that our products come from China, but only some of them. Souk + SEPIA is a marketplace of lovingly curated items. We work with artisans around the globe particularly in the US, UK, Thailand, Tibet, China, and India to name a few and we ship directly from our warehouses where they're located. Your order just so happened to come from a merchant in China, but we can absolutely assure you that we only work with professionals who provide us with pieces of great quality. We truly do not intend to jeopardize our credibility just to lead people into buying poor quality items. When your orders arrive and you decide that it is of substandard quality, we have a relatively easy returns process and we will refund you without question as this is our policy. Lastly, we would like to apologize for the flood of texts. We would like to get more details about you such as your email or order number so we can opt you out of the texts. I hope this helps explain. You can reach our Customer Gratitude Team through email at [email protected]. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 5, 2021

You know you're doing a fantastic job when your customers give you reviews of positivity! This sense of fulfillment is one of the reasons why we love this job. We greatly appreciate these words you left us. If you need help on your next order, you can simply reach us at the email address provided below. We hope your day's going fantastic! Take good care now! :) —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 2, 2021

Greetings, Andreea! We're terribly, but genuinely sorry to hear that you had received a product of a quality you do not approve of. As a company who cares for their customers, we won't just stand by and let you have a poor experience when we can make things better for you. Given the prices we offer, we try our hardest to provide you with pieces of impeccable quality, but some factors like manufacturing defects slip right past us. For cases of this sort, it is customary that we offer our customers a refund, a replacement, or a refund in the form of a store credit. One of our Customer Gratitude team members will send you an email and assist you in getting a solution that is optimal for you. We look forward to making things better for you! We hope you're having a pleasant day right now. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 2, 2021

Greetings, Crystal! Thank you for sharing your sentiments here. We are sincerely sorry for your unsatisfactory experience. We do place refunds for items that is not of acceptable quality or material for you and I see we had refunded the items mentioned in the review. We're just really sorry for the inconvenience this has caused you. I hope you can give us a chance and reconsider as we have added more items that may be to your liking in our website https://soukandsepia.com/collections/new-arrivals We hope you're having a pleasant day right now! Should you require any kind of assistance, please email us at [email protected] —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 5, 2021

Thank you, Atiya!! We hope to see you more often in shop and in giving us your reviews! It is always a pleasure reading your thoughts about us! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 3, 2021

First and foremost, we would like to extend our deepest apologies for messing up your outfit plans for your 40th anniversary trip. We feel terrible for the circumstances that have been dealt to you and we would like to make it clear that we do offer free returns and full refunds for cases such as this. We are indeed a black-owned company and a 100% at that. You can visit our founder's website at https://www.kneela.love/ to learn more about her. Souk + SEPIA is a marketplace of gently and lovingly curated items and we work with artisans from the US, UK, Thailand, Tibet and China. It looks like the items you ordered just so happened to be available from our merchant in China. I hope this helps explain for now. We would greatly appreciate if you can provide us with your email and order number so we can help you better with this. We're looking forward to hearing from you again soon! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia