souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIA· Apr 27, 2021

Thank you for sharing your wonderful experience with us in a beautifully articulated way! It sends us to cloud nine when our clients say nice things about us and, boy, you got us levitating, honey! Your support for a fellow black artist (therapy is art) goes a long way in supporting their dreams! We'd actually love to see how nicely you have decorated your space with the canvas. You can post it on Instagram and tag us @soukandsepia We're excited to see how lovely your interior design is. Thank you so much for choosing us! We hope to continue giving you good memories! May you have a pleasant rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 27, 2021

Hi Nana, Thank you for leaving us a review! We would like to extend our honest-to-goodness apologies for the the terrible experience with the quality of the sweatshirts you ordered. We are serious in our desire to correct things and would want nothing more than to help you get the more ideal outcome. Yes, some of our items come from China as we also work with artisans from Asia, United Kingdom and the United States. We can send you a return label for free to return the items back to us at no cost and we can offer a refund either back to your card or in the form of a store credit plus extra $30.00 USD worth of credits on top of the total value of the items you will be returning. We will be looking forward to receive additional information from you such as the email address and order number associated with the items you are planning to return. Thank you so much and we hope to resolve this as quickly as possible! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 26, 2021

Dear Nikki, Thank you for leaving us a fair review. It's good to see fairness isn't dead yet. Before anything further, let me just say that I truly understand how frustrating it feels when you are compelled to wait for an order. It looks like there aren't any problems, though, as your order has already been picked up by USPS's shipping partner as of the 25th of April. We have sent you an email confirmation containing said tracking link. We feel terrible for making you feel this way. We want to be able to give you a much better memory with us. Apart from the shipping confirmation email, we have sent another one containing a gift code for $50.00 USD. I hope this helps! Please don't hesitate to write us back if there's something else you think we can help you with. I hope you have a pleasant rest of the evening. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 26, 2021

Hi Kwamaysia, We would like to extend our sincerest apologies for any confusion this has caused. The only thing we ever want for our customers is a 100% satisfaction and we're sorry if this hasn't been the case here. Yes, it is true that our standard shipping timeframe is 25 business days, as stated in our FAQs page https://soukandsepia.com/a/faqs We need this much time to prepare the items because some of the artisans we work with can come from overseas like UK, Tibet, Thailand and China, namely. Upon checking, we see that a tracking number has already been provided for your order, just 7 days after your purchase was made. Kindly check your email's inbox for the confirmation. I hope this has helped! If there's anything else you need help with from us, you can send us an email at [email protected]. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 24, 2021

Dear Hawatha, In behalf of the whole souk + SEPIA team, we wand to extend our sincerest apologies for the negative experience you've had with the sizing. Before we ship anything, we make sure our items undergo strict quality compliance, but due to items being produced by the thousands, some defects may slip past us and we're terribly sorry for the troubles this has caused you. Informing our supplier regarding the issues of these specific items will be one of the steps we're gonna take to ensure the incident does not happen to any of our customers again. We greatly appreciate this review of yours for this certainly would make our operations better in the future. As per the items coming from China, yes it is true that some of our products do come from the aforementioned country. This information has been made available in our FAQs page in our website https://soukandsepia.com/a/faqs. Souk + SEPIA is a marketplace of highly fashionable boutique pieces from across the globe from the US, UK to Asia including China. We can process a refund for the items you received. We will be emailing you with a return label included so you may return the items at no additional cost. Also, we will be more than happy to discuss with you further solutions to make the outcome better for you. Honestly, we feel bad for letting you down this time and would really want things to be better not only for you, but for every client we serve and will be serving in the future. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 22, 2021

Hello, Anna! We'd like to apologize for how this incident made you feel. As a fellow consumer, we understand how much anxiety it causes when you don't have a clue where your order is. Not to worry, we are here to help you find the whereabouts of your package. Our order processing time should only take 3 to 10 business days and your order should ship after the 10-business-day period. What we need from you is your email address and order number for that particular purchase so that we may trace your parcel. We have requested these information via Trustpilot. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 22, 2021

I bet you absolutely nuked that event, Tricee!! We're so glad everything worked out for you in the end! We'd love to see a sister looking like a BOMB so please tag @soukandsepia in your Instagram posts! It's amazing how much it lightens our mood when the people we're serving show us appreciation. The happiness we're feeling is unparalleled! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Apr 21, 2021

Aww thank you, Lexi Ann!! This is just what we needed to get through the day with a smile. With this review, you not only made us feel appreciated. You have also done us a huge favor to spread the good word about our customer service and the styles we offer. This calls for a toast so let the champagne bottles pop! 🍾🥂 Also, we do encourage you to tag us in your Instagram posts wearing the pieces you got from us! We'd love to see a sister stuntin'! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia