Soothe® In Home & Office massageReviews of soothe.com

Charged a $20 cancellation fee even when the app had indicated the cancellation there would be no fee. Called to ask for a refund and they refused.

Horrible company that is keeping my money even though I haven’t been able to use their services since 2017 due to military relocation and Soothe not having services in my area.

Beware soothe is stealing money from their customers during this Covid crisis. I just went through my credit card statement and noticed they have been billing me $135 per month since March when Covid started. They say I signed up for Soothe plus which is a monthly subscription to receive 20% discount although I have used soothe for a few years with many massages which would say I am a very good customer of theirs. They are saying I signed up for a reoccurring membership at the beginning of a pandemic and has never use their service since January 2 months before I so-called signed up for the reoccurring membership when I contacted them and told them there was no way I would have signed up because they’re not even supplying service during the pandemic and as of today they’re still not supplying service in my area so for me to sign up for a membership it’s just ridiculous. So even though they agree and can’t show me I signed up for anything they’re only willing to give me back 1/2 of my money so basically the outcome is they fraudulently signed me up they steal $1000 from my credit card account and because of my inconvenience they’re willing to pay me back half! That sounds like a great business strategy what a company! Consumer beware I would go to Zeel or one of the other apps and stay clear of these thieves. Again this is coming from a two-year customer that has spent over $5000 with their company. So if they’ll do it to me will do it to you

No one ever turned up, our card has been charged, and I can’t access the app to find out what is going on. We have been waiting at home for our massages and have no idea if they are coming late or not at all. Whenever I try password reset to access the app again it just says that the link is invalid. Chat is down. We wanted to relax and now feel way more stressed and are down over £200. Awful.

Great company, High standards of therapists, definitely recommend

Great massage experience! Wish the app would give you an eta on when they are arriving though.

1) Masseuse was very moody/upset from the get go. 2) They overcharged my card and have been completely unwilling to admit fault of correct this. 3) Their support staff is pretty incompetent. 4) The sign up/referral credit is a bait and switch. Awful experience end to end. It's a shame their leadership has such an awful attitude towards customer care because I went in hoping to be a subscriber for a long time, but they lost my business within a few days. Use a competitor, this company sucks.

Liam understood what I needed and did the job very well. He absorbed and responded to feedback. He was knowledgeable.