Bad
69 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Choose from a comprehensive menu of routine and specialty lab testing services. Schedule an appointment, pay your bill, and access test results all online.
Sonora Quest Laboratories (sonoraquest.com) has 69 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
69 approved reviews, newest moderated first
Ron D.
Posted
Very customer service oriented from checkin to having my blood taken. Mirian was my technician was very patient oriented and made my visit very smooth from beginning to end. EXCELLENT customer service.
Samuel I.
Posted
Threating to send a bill of mine (6 months after I paid my normal co-pay) to collections after my Insurance Company wouldn't pay their exorbitant fees. Scammers, be careful.
Shelli S.
Posted
Appt time at 10:30 and arrived 15 minutes early. Checked in on kiosk and finally called to front desk at 11:05. I asked them how much longer and she said I'm the next one, called at 11:15. My point of the review is don't bother with an appt, go to another facility. I thought being right next store to Banner MD Anderson it would be well oiled machine with customer service and speed, not so.
Dawn C.
Posted
This place is absolutely joke Miss Tabitha is a rude individual I would not recommend coming to this place is a total f****** joke. There's no compassion they need to work at a jail do not come here go back to the hospital or go somewhere else
Former E.
Posted
SQL fires males who report harassment.
Benjamin B.
Posted
Insurance says they don't have record of them trying to bill them let alone declining it but the letter they sent says all my insurances declined it. I think this place is a scam. Their website is shady, nobody answers the phones, and they didn't actually bill my insurances.
Liz O.
Posted
Nehaya was my phlebotomist the other day at my doc's office. I am usually a "hard stick." She wasn't worried at all and was able to draw my blood on the first try with no problems. She was so professional, comforating a nice! She's a pro! Thank you!!
Gerry D.
Posted
My doctors office has had issues with submitting my lab orders to Sonora Quest Labs. So, I called to make sure the lab order was there before going there. I called the phone number for help. Then I pressed 1 for patient. Then I pressed 7 to speak to someone. Then it rang for a long time and finally asked me to enter a code. Obviously I did not have a code. Then the system finally hung up on me when I did not enter a code. So, there is really no way to verify that my lab order was submitted. After calling several times and having the same thing happen over and over, I gave up and called the Quest corporate phone number. When I got someone to speak to I told them about this. I also told them that when I logged into my Quest account it does not show me if there are any lab request orders. She said that they have asked for this over and over again. However, the powers that be would not do this. So, then I told her about the phone system and she did not have an answer for me. Finally I just asked her to look in the system and see if there was a lab order submitted for me. She confirmed it was there. So, now I can go there to complete the lab order. Unbelievable. When I posted a review about all this on the Sonora web site I saw that the majority of reviews were really bad. Nice going Senora Quest Labs. I will continue to post this review in multiple places.
