Excellent
729 reviews
Sonic DentalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Sonic Dental is driven by a simple mission: to make your Dental Appliance journey as simple, hygienic, and hassle-free as possible. Our world-class team developed the Sonic Pro, featuring our patent-pending cleaning technology. This innovative device combines a dual-action 43,000Hz ultrasonic cleaning mechanism with U.V-C light technology to clean and sterilize your dental appliance at a microscopic level.With over 500,000 Sonic Pros sold globally, we are committed to delivering high-quality products and exceptional customer support. All of our electrical products come with a 1-Year Warranty for peace of mind and we have a dedicated, full-time customer support team to help answer any questions you may have.Our dedicated team, including dental professionals, is constantly innovating to bring you the next breakthrough in dental appliance care. We’re excited to continue enhancing your experience with cutting-edge solutions. Any questions? Just ask!
Sonic Dental (sonicdental.co) has 729 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
729 approved reviews, newest moderated first
Nia L.
Posted
YAAAAY it’s arrived!!!! Delays to dispatch were not well communicated, however my Sonic Spa has now arrived, and as promised - IT IS BRILLIANT 🤩 Thank you for adding a surprise gift to make amends for the delays. My retainers are like new again and the product is super easy to use!
Response from Sonic Dental· Mar 14, 2024
Hi Nia - we have responded to your email. Stock is in the UK now and we are processing all orders. Thanks for your patience.
Sarah H.
Posted
my sonic dental cleaner stopped working suddenly which was really annoying but I talked to support and they’re sending me a new one so hopefully it’s all good from there. ava was great, thank you for the help!
customer
Posted
The company was communicative about their delayed shipments. Once the product arrived, it was easy to set up and it works great. Also looks sleek.
Victoria G.
Posted
Still waiting for a refund. I purchased one of the aligner cleaner pods at the end of January which never arrived due to lack of stock. It was agreed on the 22nd February that my order would be cancelled and a full refund processed back to the payment method used. It has now been 11 working days and still I have not received a refund. Sonic dental have ignored the 3 emails I have sent asking for proof that the refund has been processed as understandably I am concerned. I'm hoping this review will generate a response from Sonic Dental and the refund dealt with asap. UPDATE 8th March 2024 - This review did prompt a response from Sonic Dental asking me to take down my review and to tell me that my refund has been processed, however now 12 working days since it was agreed my order would be cancelled and a refund would be issued I still have not received it. Sonic Dentals refund policy clearly states a refund will be received within 10 working days. All Sonic Dental keep saying is it has been issued which I'm now finding hard to believe. At no point have they apologised or even offered to look into the matter! UPDATE 13th March 2024 - I was hoping to update this review to say I finally had got my refund however that is not the case. Yesterday it showed as pending on my account, so I checked first thing this morning that the funds had cleared, however the pending transaction had disappeared and the money still not refunded. I have to say the response from Sonic Dental on this matter has been disgraceful and caused me great distress. They just keep saying over and over again that the refund has been processed. If it has then why has the money not been credited to my account? They refuse to answer the question as to why if my order was cancelled and a refund agreed on the 22nd February did they not process it until the 1st March and that was only after I emailed them asking when I would be receiving the funds. After updating my review on here on Friday 8th March Sonic Dental told me that "they reserve the right to take any legal action we deem necessary to protect the goodwill of the brand." Just to be clear that is quoted word for word from the email I received from Sonic Dental. All I want is my money back. I have now ceased communication with Sonic Dental and will obtain my refund through my credit card provider. I am just thankful that I paid for this order using my credit card.
Response from Sonic Dental· Mar 7, 2024
Hi Victoria - your refund was processed as promised. It can take up to a week to be received at your end which is explained in our return / refund policy. In response to your further edited review - we refunded you as promised, Victoria and politely informed you of this. You repeatedly emailed us to which we replied explaining that the refund had been processed. We sent you a screenshot / evidence to confirm that it had been refunded. When we politely asked you to take this up with your card provider, you persistently emailed us and accused us of reversing the refund and acting fraudulently. You then threatened to leave negative reviews on multiple platforms and report us to 'Action Fraud etc' - we explained that you are free to do what you feel is best and that we would do the same but we would not tolerate the spreading of damaging and defamatory comments about our business. You proceeded to call our staff member incompetent - she had diligently been responding to the multitude of emails you sent us. She has now had to have some time off work because of the way you communicated with her. We hoped that this matter was closed but we would ask you to consider your conduct in future when dealing with online purchases - ultimately you are dealing with people and your behavior was not acceptable. Your refund was issued and we sent proof of this. James, Customer Support Manager
Laura
Posted
This little device is amazing! My night guard was pretty nasty. Brushing daily didn’t do much. But after a couple of weeks, it looks almost new! Can’t wait to see my jewelry when I try that. Didn’t give five stars only because it took a month to get the product after ordering.
Hossein B.
Posted
I purchased the Sonic Spa Pro to clean my toothbrush heads, night guard, and retainer as I completed my braces journey! I did lots of research and was happy that I supported a small business. It's been a game-changer, and I couldn't be happier! First things first, this cleaner is incredibly easy to use. All I have to do is place my dental appliance inside, close the lid, and press a button. It does all the work for me! It saves me so much time and hassle. However, I wish the device was cordless, but I'm happy it’s dual-voltage, so I can use it when traveling. It is efficient, compact, and uses advanced UV-C technology, giving me peace of mind that my dental appliance is clean and safe. I've noticed a significant improvement in the freshness and hygiene of my appliance ever since I started using this cleaner. Not only does this cleaner provide excellent results, but the effects also last for a long time.
Kirk W.
Posted
I was a little skeptical of this magic machine but after using it the last 3 weeks on my retainers for Invisalign, I’m totally sold. It cleans them so good so easy. Simple as that.
Tim
Posted
I was very skeptical. I tried a cheaper competitors from Amazon and sent it back. So, I ordered a Sonic Dental and I honestly thought I would be sending it back too. I used their cleaning tablets and after about 4 days (I used the Sonic Dental cleaner daily), I was blown away by the results. I have no idea how this works, but the results are unbelievable. I highly recommend.
