Excellent
269 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
269 approved reviews, newest moderated first
Courtney E.
Posted
Product is great, shipping just took a while.
Response from Solutionbased· Oct 7, 2021
We appreciate the feedback and apologize about the shipping delays. Everything seems to be taking longer. We hope it will stabilize soon. Even with 2nd day and next day Fedex is not giving any guarantees.
Quad M.
Posted
Need a part for my shower buddy. I had to contact their office to make sure I was getting the correct part. The staff was more then helpful. When the parts arrived they were correct. The staff even told me step by step how to change the back of the chair. thank you people of Shower Buddy. Keep up the great work!
Response from Solutionbased· Sep 29, 2021
Thanks for the acknowledgment, we appreciate your business.
Tony
Posted
I suppose the slow shipping was the main disappointment, followed closely by a 2000+ shower chair having 1 wheel/brake go bad and having to pay 100 + shipping, for 1 replacement wheel?. You should know that our insurance didn’t cover this chair but glad we have it. I take it back, needing the wheel was worse than shipping.
Response from Solutionbased· Sep 29, 2021
Hi Tony, your order was placed on the 9/13/21 and we shipped it on 9/14/21. Normally this would of taken 2-3 days. I am not sure why it took longer and we have no control over Fedex. Even when we ship next day or second day, FedEx does not guarantee delivery today. I hope this crazy covid environment changes and things get to normal. We apologize for any inconvenience. Tracking info: https://www.fedex.com/fedextrack/?trknbr=971955215378767&trkqual=12022~971955215378767~FDEG
Naturally F.
Posted
The sales rep was very quick in responding to my questions about ordering the particular item I needed. Could not have made things any easier for me.
Response from Solutionbased· Feb 14, 2022
Thanks for taking the time to write a review.
Eddie M.
Posted
They sold me a commode bucket for my SB2T but no one at my nursing home can figure out how to put it on the chair.
Response from Solutionbased· Aug 14, 2021
Please call us or FaceTime us: https://myshowerbuddy.com/pages/contact and we are happy to troubleshoot. Perhaps the wrong bucket was ordered.
Ryan T.
Posted
it was the best bath chair for disabled people in my opinion
Response from Solutionbased· Sep 29, 2021
Thanks for the kind words, we appreciate your business.
Karen W.
Posted
My shower chair somehow lost a foot plate during a hospital trip so I called SB and spoke with Oscar. He suggested continuing the call on FaceTime so he could see the part I needed. He then checked on its availability (it was from an older model), did some problem-solving and figured out how to make it work for my chair, and made sure the replacement part was shipped out that afternoon. It could not have been easier, thanks to Oscar.
Response from Solutionbased· Sep 29, 2021
Thanks for the review. Glad it all worked out. Cheers Oscar!
KAS
Posted
SB2T2 - My husband is 220 lbs. The tilt is difficult to use because of his weight. The chair, with him in it, leaves no space to keep all the water from the hand spray inside the tub, some water does come onto the floor of the bathroom. However, he has privacy. We were showering him on our back lanai. Oscar assisted before the purchase and was very helpful. Set up was easy.
Response from Solutionbased· Sep 29, 2021
Thanks for the feed back, we appreciate your business!
