Solid & StripedReviews of solidandstriped.com

DO NOT use solid and striped you dont get a refund worst company iv ever had to deal with i had to contact my bank and get legal help . DONOT USE!

Non existing customer service. Followed return policy because their sizes are running small. Customer rep ghosted me after first email, disputing transaction with my cc company.

HORRIBLE customer service! Please please do yourself a favor and do not shop with them!!!! I ordered a dress from them a few months back. I tried returning the dress immediately after I received it due to it being horrible quality. I couldn’t reach them for a month for a return label, finally someone responded and okayed my return. I returned my dress, and no one responded to me that they received it.. I emailed them asking for status on my return and apperantly they decided that the dress “has been worn” so they didn’t approve my return, even though the dress was not worn, I asked for them to send my dress back to me since they didn’t want to refund me. It’s been a little over two months… I emailed them to see when they will ship my “worn” dress back, and guess what, they said “we assumed you didn’t want the dress so we no longer have it”!!!!!!! Whaaaaaat?! I paid $450 for the dress plus tax… and shipping so it was over $500. And they assumed that I didn’t want it so they decided to get rid of it. Please don’t shop with them 🥺

I have ordered two dresses and a bikini from them. Unfortunately, all were too big for me. I have posted it back to them, as they have provided the return label via DHL. The tracking shows they have received my return on 3rd October 2024. I am still awaiting for the refund to be issued. Their customer service is not helpful, so I have approached PayPal, that have suggested to escalate this issue to the Fraud Team. DO NOT BUY FROM THIS COMPANY!

Customer service is abysmal. Read the reviews, the customer service team are basically non-existent, and when they do reply, it's rude and evasive at best. It took weeks to send an order that was arriving domestically (over the given timeframe also), which meant I almost had to leave the country and miss the delivery altogether. No sniff of an apology. I sent back an item which showed as received on tracking, and it took over 3 weeks AND me chasing for them to process it. I would literally never buy from them again.

Horrible experience. The swimsuit took more than two weeks to ship, wrong size. Wanted to return it but was past the return window (because it took TWO WEEKS to ship). They said I could return, but their "returns portal was down" so I would have to pay postage and customs on the INTERNATIONAL order myself. This would cost me more to return than the swimsuit is worth! Can't get a response back other than something automated. Impossible to contact customer service. Phone number doesn't work. Chat on website doesn't work. Get the stupidest emails back from customer service after waiting weeks, or just automated emails trying to "guess" what your problem is. I will neverrrrr buy from this company again. Swimsuits are an okay quality, but for a brand that is trying to be a bit more upscale... this experience was utterly ridiculous. Order no. 317431

Non existent customer service. 2 months since I have received a damaged item and have not received a refund even though they have sent emails saying this is initiated. Now having to do a dispute through my bank. Do not expect any response from their customer service.

I returned an item and they have not processed a refund. I finally filed a dispute with the CC company. Robo email response with no followup. No response to customer care voice mail. I would never trust them.