Excellent
1,334 reviews
Solace HealthHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
customer
Posted
Know have called me since last week..
Response from Solace Health· Sep 16, 2026
Hi there - we are so sorry to hear this. We are unable to request information from you to get over to our support team so if you're willing to give our team a call at (240)693-3281 we'd be happy to get this sorted for you. Again our deepest apologies.
Raul L.
Posted
I am very pleased with Vanessa who has helped me out on getting an electric wheelchair. She went all out and beyond and helping me and it’s now helping me and getting heap for my gas and electric bill which will be very helpful considering my income thank you Vanessa appreciate you.
Response from Solace Health· Sep 16, 2026
We are so incredibly happy to hear about the positive impact our team member has had on your life. It's wonderful to know that our efforts are making a difference, and we're grateful for your kind words!
customer
Posted
The patience of the advocate.
Response from Solace Health· Sep 16, 2026
We appreciate your kind words about our advocate's patience. We are glad to hear about your positive experience.
Pamela P.
Posted
This program saved my life.That is the best thing I can tell you. Shelby, my nurse is the best and I thank God for her every day
Response from Solace Health· Sep 16, 2026
This is truly wonderful to hear, and we are so touched by your words! We're incredibly glad that our program has made such a profound impact and that your nurse has been such a source of support.
Michele P.
Posted
Leslie is wonderful to work with. She goes above and beyond to help me achieve my goals. She is determined in getting my needs taken care of.
Response from Solace Health· Sep 16, 2026
We are so happy to hear about your positive experience with our team member! We appreciate your kind words and are glad they are taking such great care of you.
customerCHERYL H.
Posted
MY SOLOCE NURSE IS A WONDERFUL PERSON
Response from Solace Health· Sep 16, 2026
We are so happy to hear that you had such a wonderful experience. We are glad that our team member was able to provide you with excellent care.
NotNoomy
Posted
09/16/2026 - After a month, nothing has been done. There has been zero progress for me. However, I have a bill of over $1500 this month. For "emotional support." I am not even sure how to respond to that other than say this is not true at all. If anything, they made promises they didn't keep and caused emotional upset. Calling on weekends and off hours, assigning a PA that isn't even in my time zone? She actually can't coordinate or do anything without me. She can't go to my appointments or actually work as the title. Patient Advocate. She insisted on getting better insurance through Medicare, in the very beginning. That has yet to happen. That's literally it and everything. I feel very taken advantage of. As soon as they open (PST office hours... and I'm EST) Placation "I really want to help you figure everything out, it just takes time." (x3) "I have a heavy caseload." Why am I being penalized/charged due to these things? This sounds more like a business model problem and short staffing. My phone calls were follow up to see what was being done, if anything. Getting clarification on exactly what the PA was able to do and doing. I also spent a lot of time just telling her about my situation and conditions. Entry stuff that I had to repeat a few times. Turns out... that's what I was being charged for? Misunderstandings? Update 9/26/2026 - sent second message for support. No contact made to me by Solace Health.
Response from Solace Health· Sep 16, 2026
We are so sorry, this is a lot to have gone through, both the lack of real progress and then being met with a bill that doesn't even reflect what actually happened. That's not okay, and we understand why this feels like you were taken advantage of. We've requested more information so our team can look into your account and get this in front of the right people 💚
Dan
Posted
Just another business/person put in the way to delay, deny and assist the Healthcare (oxymoron) Industry [exactly what it is a money] making company. They created an incomprehensible system for their profit and purpose, and, added so many layers, as advancement moved quicker then the institutions were/are legally capable of complying with. Like AI, advocates of today are "running" behind. The solution isn't to add another layer of bureaucratic Nonsense...
Response from Solace Health· Sep 16, 2026
We hear this concern, and we understand the frustration with a system that already feels like it has too many layers. Our goal is for advocates to actually cut through that bureaucracy on your behalf, not add to it, but we know that's only meaningful if it's actually working that way for you. We've requested more information so our team can look into this and make sure this feedback reaches the right people.
