Average
17 reviews
SneakbagHonesty, pricing, process and quality scores appear once 5 customers have rated them.
SNEAKBAG was founded in 2016 by a team of sneaker and bag lovers who have been keen to share their passion for sneakers and bags with everyone around the world.
Sneakbag (sneakbag.com) has 17 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
17 approved reviews, newest moderated first
Laurie Q.
Posted
Beautiful bag. Great customer service. I would recommend to anyone in the market for a purse.
Response from Sneakbag· Dec 17, 2024
Thank you so much for your lovely feedback! We are really happy when our service and product can meet your expectations and we hope that we can have a chance to serve you better in the future.
Leonel L.
Posted
Susan has been nothing but amazing. Her attention and care have been amazing. My bag is on the way. She has never ignored me and has been so o. Top of everything. Bag is on the way and I recommend this company highly 😊😊😊😊
Response from Sneakbag· May 23, 2024
Hi Leonel, thank you so much for your kindness. Rest assured, your bag will worth the wait. We will continue trying our best to support you better in your next orders. Please let us know if you need our support❤️
kristina.driscoll
Posted
This company has the highest quality handbags at reasonable prices. Customer service is also excellent. They reached out to me before mailing me a bag that was slightly different on the inside than pictured when I bought it and allowed me the option to cancel the order. Most imitation bag companies aren't as credible and dependable. This is truly an excellent company.
Response from Sneakbag· Apr 19, 2024
Thank you so much Kristina ❤️ We appreciate your support and your time. Look forward to serving you better and better in the near future.
Chris
Posted
Only used my handbag ((LV Couissin PM, Navy) a few times, and the center zipper already broke. I’ve sent over a dozen emails about getting this repaired or exchanged, and nothing. The only email was they have a 7 day return policy after purchase. It took 3 weeks to get it, so that 7 days passed before I received it. Worst customer service, they don’t stand by their products. Pick another store to buy from, they are the WORST. ** in response to your reply, after emailing you for several weeks I did in fact receive an email from you on December 25, 2023 in reference to my order number 11664, stating that you will only return or exchange the product seven days after the delivery date, so you clearly do know I am, and I am in your system, and nowhere on your website did it state the seven day return policy. I received my bag at the end of November, and only used it three times, and considering what I paid for it the zipper should last more than three uses. I stand by my first review, you are a very unethical company as well as being extremely deceptive.
Response from Sneakbag· Jan 8, 2024
Hi Chris. I am so sorry for the inconvenience. Currently, we can not find your name on the system. Please provide us with your order number and your email address so we can check and support you. Looking forward to hearing from you soon.
Debbie
Posted
Great customer service. Quick delivery. High quality.
Response from Sneakbag· Dec 1, 2023
Thank you so much, Debbie. Your feedback means the world to us to improve our services and products! We will share this to all team members to let them know to keep up the amazing work. <3
egenousaol.com
Posted
I have been working with Susan for a couple of years now and she has been very responsive and stands behind her product. She is the best!
Response from Sneakbag· Oct 9, 2023
Thank you so much our lovely customer. We are so happy to hear you've been satisfied with our business! We look forward to the opportunity to serve you better in your future orders. We will also inform Susan to let her know about this feedback <3. Best wishes to you and your family.
Richard
Posted
I received my replacement shoes they were beyond perfect couldn’t be happier. My whole experience with the company has been fantastic especially thanks to Susan, who went above and beyond I highly recommend them five star service. Thank you.
Response from Sneakbag· Jun 12, 2023
Thank you so much, Richard ❤️. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further questions or if there's anything else we can assist you with in the future, please feel free to reach out. Once again, thank you for choosing us and for taking the time to share your positive experience. We look forward to serving you again soon! Susan with luv😙
Meat M.
Posted
I didn’t receive sneakers that looked like the picture, but Susan saved the day and changed them out. She is 5 star.
Response from Sneakbag· May 16, 2023
Hi. I am so happy that you are enjoying your purchases at our store. I will share this review to my team. If you have any questions, please let us know ❤️
