Average
62 reviews
SmithRxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
SmithRx is working to reduce the complexity and cost of pharmacy benefits by building a new type of pharmacy benefits manager (PBM) committed to transparency and aligned with employers and patients. By combining advanced technology, a member-centric approach, and innovative cost savings programs, we're making prescriptions more affordable and delivering valuable transparency and savings to main street businesses.With features like real-time prescription pricing comparisons, seamless online access, and detailed savings reporting, SmithRx empowers both employers and individuals to make cost-informed decisions about their medications. SmithRx is at the forefront of reshaping the pharmacy benefits landscape, delivering a new level of simplicity and value to small employers across the United States.
SmithRx (smithrx.com) has 62 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Robert H.
Posted
Every time we ask for assistance with a prescription or pharmacy issue, the individuals involved are very helpful and pleasant. They take urgency in solving whatever i have asked. You have a great team!
Chris H.
Posted
Chris Dyas has been great to work with. Always responsive and helpful if anything comes up.
Jackeline E.
Posted
Our company has several clients with SmithRx and their entire team is so thorough and responsive to all request or emails. They place our clients minds at easy to ensure cost savings within their companies pharmacy cost.
Megan
Posted
I am an account executive at a regional brokerage in the southeast. Our clients are mostly self-funded, of all sizes, and we always recommend SmithRx to those who carve-out Rx. Their customer service, sales and pharmacist teams are amazing and best in class.
Nabil F.
Posted
Great activities and setting.
Joey B.
Posted
Our organization has been working with SmithRx as our pharmacy benefit manager (PBM) for the past year, and we wanted to share an honest, constructive review that may be helpful to others considering their services. What We Appreciate: Transparent Pricing Model: One of the standout features of SmithRx is their commitment to a transparent pass-through pricing model. This gave us a much clearer picture of what we were paying for and helped us build trust in the relationship. Customer Support: Their member support team has been generally responsive and helpful. We've found that most issues brought to their attention are addressed quickly, and we appreciate the effort they put into member education. Technology Platform: The online portal is user-friendly and provides good visibility into claims data and plan utilization. This has been useful for internal reporting and strategy. Areas for Improvement: Formulary Management: At times, we’ve noticed a lack of clarity or communication around formulary changes. When medications were added or removed, there was occasionally a lag in informing our team and members, which caused some disruption. Pharmacy Network Access: While the network is generally broad, we did encounter a few limitations in certain geographic areas where access to preferred pharmacies was less than ideal. Communication During Implementation: Our onboarding process with SmithRx could have benefited from clearer timelines and more proactive communication. Once we were fully up and running, things smoothed out, but the initial stages were bumpier than expected. Final Thoughts: Overall, SmithRx offers a refreshing alternative to traditional PBMs with their pricing transparency and member-centered approach. While there are areas that could use refinement—especially around communication and formulary transparency—the experience has been mostly positive, and we see potential for even greater improvement as the relationship continues.
Carly T.
Posted
SmithRx has been an excellent partner with amazing service! Their technology platform is also impressive and gives members a variety of tools at their finger tips.
Alex
Posted
SmithRx continues to pair cost savings, transparency, and top-notch customer service for our clients. Great organization that is changing the pharmacy game!
