Excellent
574 reviews
SmartpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Smartpress (smartpress.com) has 574 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
574 approved reviews, newest moderated first
Sean M.
Posted
Great product. Nice site, great communication. Good email cadence. Will get much more of my business
Response from Smartpress· Apr 23, 2026
Thank you so much! We are looking forward to working with you again.
Ezekiel
Posted
Good production plus extra booklets!
Response from Smartpress· Apr 23, 2026
Yes! We appreciate you. So glad everything (and then some)turned out great. : - )
Mary
Posted
Representatives are professional, friendly, responsive to customer questions. Smartpress is timely in completing projects. Quality of product is excellent! Price is reasonable.
Response from Smartpress· Apr 23, 2026
Thank you for this. We appreciate you!
Eileen M.
Posted
Great turnaround time, and the final product was fantastic! I will definitely use them again!
Response from Smartpress· Apr 23, 2026
So glad the prints turned out great! Can’t wait to work with you again on the next one.
Ralph
Posted
Great quality and fast
Katie
Posted
I've used Smartpress for a few years and have never had a problem up until recently. Lately, all of my orders have been delayed. Proofs are late - over a week after placing an order when their website clearly states 2-3 day turnaround. Timeliness is an important factor for our business, and the recent delays have started to impact our scheduling and customer expectations. I used to love Smartpress for ordering but will probably be looking elsewhere for my direct mail services from now on..
Response from Smartpress· Apr 16, 2026
Hi & thank you for being a loyal Smartpress customer for so many years. We sincerely apologize for the recent delays you’ve experienced. We completely agree that timeliness is a critical factor for any business, and it’s disappointing to hear we’ve missed the mark on the turnaround we promise! Please know that we are actively working on internal improvements to ensure we provide the speed and reliability you've come to expect from us. We value your partnership and want to do better by you. I would love to personally look into your account history to see how we can ensure better timeliness for your future orders. When you have a moment, please reach out via our Live Chat on the website or email [email protected]. If you request to speak with the Team Lead, your message will come directly to me, and I will personally investigate this to make sure we improve your experience moving forward. We hope to have the chance to earn back your trust.
Bonnie
Posted
always great!
Abby
Posted
The order process from start to finish was efficient and without any hiccups. We had a bit of a rush on this and the order arrived with time to spare. This is the second (maybe third?) year we have used Smartpress for this annual print order and highly recommend!
