Average
40 reviews
SmartmakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartmak Sauna was established in 2005, years of practice, let us understand the needs of various customers. The company has a complete production chain, with excellent quality, and can be purchased and used with confidence. The company now has many types of sauna products, such as: portable steam sauna room, portable far-infrared sauna room, traditional wooden steam sauna room, new-style wooden far-infrared sauna room. These sauna rooms allow you to enjoy a warm and comfortable SPA at home, relax and relieve your stress at home.
Smartmak (smartmakshop.com) has 40 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
40 approved reviews, newest moderated first
Hayley C.
Posted
I purchased a three person sauna for my husband but I lost the remote to operate the led lights. I called in for support and they quickly shipped out a new remote for me at no charge. My husband and I couldn't be happier with the sauna and the service and support was amazing! 5star!
Tyler T.
Posted
I had a power issue develop with an older model and the team at Smartmak helped me right away to solve the problem. They even shipped me the replacement parts for free and got my Sauna back up and running again just like new. I couldn’t be happier with the product the service was out of this world. Thanks again for quick turnaround and friendly help.
Response from Smartmak· Aug 30, 2024
Thank you for your evaluation. We are glad that you are satisfied with our products and services. If you have any questions, you can contact us and we will solve them for you.
farid G.
Posted
Customer service was great , they helped in every way they could
Response from Smartmak· Aug 5, 2024
Thank you for your feedback! We are happy to hear that you are satisfied with the customer service. If you have any other questions or need further assistance, please feel free to let us know!
Rob F.
Posted
We bought a box sauna from Smartmak and we absolutely love it. James Mak communicates very well and responds to questions quickly. He's also very customer oriented. The product is absolutely stunning and arrived just as promised. It's been a fantastic addition to our property, so much so that I took a picture, shared with James and now the picture is displayed on the website! We'd highly recommend this company and product.
Response from Smartmak· Jun 6, 2024
Thank you very much for your positive and detailed feedback. We are very encouraged by your evaluation of Smartmak and its sales manager James Mak. We are very happy to hear that you are very satisfied with the box sauna you purchased and feel that the product is high-quality and the service is thoughtful. We sincerely thank you for your affirmation and recommendation, which is undoubtedly the greatest encouragement for us. We will continue to work hard to provide more customers with high-quality products and services. Thank you again for your support and wish you a happy life!
Lucas P.
Posted
I recently had the opportunity to purchase an outdoor sauna from James’s business. While the experience had its ups and downs, I believe it's worth sharing the full picture with prospective customers: The outdoor sauna we received has a decent build quality, but it wasn’t without its issues. The model we ordered seemed not to be perfectly watertight, which was a significant concern. After noticing this, we had to go back and forth with the manufacturer to find a solution. However, once the issues were addressed, the sauna performed well and provided a pleasant experience. James was responsive and professional throughout the entire process. He was always available to answer questions and provide guidance, which was particularly helpful when we encountered problems with the sauna. If lengthy waits and potential issues with watertightness are not a concern for you, this more affordable unit could be a good choice. The sauna has since become a valued addition to our home, providing a relaxing space to unwind.
Response from Smartmak· May 30, 2024
Thank you for sharing your experience in purchasing an outdoor sauna. You encountered waterproofing issues during the purchase process, which was indeed a big challenge. But I am glad to hear that you were able to communicate with the manufacturer to solve the problem and finally had a pleasant experience. You mentioned that James' professional service and responsiveness were very helpful to you, which is undoubtedly a big advantage. We have also improved the production process and installation methods, and we believe that this sauna will not have leakage problems in the future. Overall, your evaluation of this product is pertinent, pointing out the existing problems and fully affirming the advantages of the product and the manufacturer's service. I believe your sharing will be very helpful to other potential customers, allowing them to make more informed purchasing decisions. Thank you for your valuable feedback!
Dorothy C.
Posted
I purchased the sauna September 2022.. however, do to space didn't open the box until March 2024. I wished I had opened it sooner..My daughter and I love it! Great investment. We've experienced sauna treatments for $45 a visit years before so this portable sauna has paid for itself. Had a minor mechanical issue with the remote control but James was very helpful in helping me solve the issue. Sauna is working again!!! Would definitely buy again if need be.
Dan M.
Posted
Terrific experience. No issues with the shipping company, the product, packaging, or the quality of the sauna. Would recommend this company anytime!
Dewey N.
Posted
The Sauna is fantastic, it is easy to operate, and heats up quite fast, it is east maintain and keep clean, only draw back was the construction instructions needed to be more helpful, took me a while to figure out how to set it up!
