SmallsReviews of smalls.com

The service is very smooth and easy. It's quick to pick the meals, and manage deliveries on the website. Our cat seems to really enjoy all the food. Primarily the fish and poultry. The deliveries and packaging always comes still frozen and in good condition. Only negative, our cat isn't a big fan of the treats.

We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue. Most recently, I ordered the turkey and chicken in both smooth and ground textures, but just received ground. When reporting that to customer service (only via email or text, no phone), I was told that unforunately, looks like they were just low on the smooth textures and to just use the ground instead. I wasn't offered a refund, and I find that so unacceptable. No other company would send something other than what I ordered and expect ME to pay for it. I'm not sure what's going on with this company but there are certainly issues internally. I just refuse to pay a premium for this food and get zero service when there's a problem.

Love smalls! Our two kitties Crème Brulee and Earl Gray are thoroughly enjoying eating it. Their favorites are chicken and turkey flavors. The service is also awesome and very human-friendly (easy to navigate, clear instructions and advice, fun emails) Everything arrives nicely packaged and frozen & right on time.

Food's all natural -- I tried it myself -- cattos definitely gave a disapproving look. Took them a couple weeks to get used to it, they were used to processed canned food their whole lives. But now they lick their bowls completely clean. Customer service and packaging are great too.

I have a kitten that was fed a raw diet in his first home, so we wanted to find something with a similar freshness for him! He gets a mix of Smalls and kitten kibble each day, and he loves it, especially the chicken meal! Bonus points for no nauseating smell that you get with canned food.

Overall very happy with this food! We have four fur babies, all with different tastes and dietary needs - and this seems to be working for everyone! Three of our cats love the food and one just needs a little treat encouragement on top and then she eats it too. The best thing is that our senior cat had been struggling with chronic diarrhea for nearly 8 months. She was essentially diagnosed with kitty IBS and None of the remedies or special food from the vet was helping her. I care about quality food and decided to give Smalls a try and it’s actually helped her, which is a huge win for us!!

No more throwing up for my senior cat, Miss Fatty. She gets so excited for her mealtimes now and loves the different flavors. Her hair is really soft and shiny. The delivery box includes insulation that melts when placed under the water in the sink. The dry ice evaporates and the ice packs are donated and/or reused.

Our thirteen year old cat LOVES Ground Other Bird (Turkey) and the Catnip Chill treats! It is not messy or fragrant (like canned cat food). She is more active and more satisfied. We like the idea that her food is healthy and tasty.