SmallsReviews of smalls.com

Response from Smalls· Sep 16, 2025

Thank you so much for sharing your experience. We're so glad to hear that even though our food wasn't the right fit for your picky cat, you had a positive experience with our team. It's truly wonderful that you were able to donate the food to your local animal shelter. We can only imagine how much those cats enjoyed a special, premium treat! Your kindness will certainly brighten their day as they wait for their forever homes. We appreciate your kind words and are so happy that the food went to a great cause.

Response from Smalls· Sep 16, 2025

Thank you so much for sharing that! We're thrilled to hear that you were impressed. We know it can be a little different from traditional phone support, so it means a lot to us that you found it to be so effective and speedy. Your feedback that our team is "the heart of the product" is a huge compliment. We truly believe that taking care of our customers is just as important as making great food, and it's wonderful to know that our efforts are making a difference. Thanks again for your kind words!

Response from Smalls· Sep 16, 2025

This is the best news! Thank you so much for sharing your story about Tonto. It's incredibly heartwarming to hear that in just two days on Smalls, he is showing so much improvement and joy. It can be so challenging to manage multiple health issues in a senior cat, and it's wonderful to know that our food has made such a positive difference in his energy, appetite, and overall well-being. Tonto's happiness is exactly why we do what we do. We're thrilled to have him as a customer, and we're so glad to hear that you've already picked out his next box. Thank you again for trusting Smalls with Tonto's care. We wish him many more happy, energetic days ahead!

Response from Smalls· Sep 24, 2025

That's fantastic to hear! It's so rewarding when a senior cat, who may be a bit picky, takes to a new food so well. Knowing that she is more alert and eating her food (and her meds!) is a huge win. You're right, it's absolutely worth the investment for her health and happiness.

Response from Smalls· Sep 24, 2025

Thank you so much for sharing your incredible story with us. This is exactly what we hope for with every customer. It's truly wonderful to hear that you're seeing such a noticeable difference in your cat's health, from her fur becoming silky smooth and dandruff-free to her losing weight and getting down to a healthy weight. We believe every cat deserves the best, and we are committed to providing great food and excellent service. We're so glad we were able to help when your box was stolen. Thank you for trusting us with your cat's health and for your kind words!

Response from Smalls· Sep 24, 2025

That's fantastic to hear! We're so glad you're happy with our service and that your kitties are so appreciative of the food. Thank you for your feedback!

Response from Smalls· Jan 23, 2026

Thank you for sharing your experience. We’re glad to hear your cats enjoy the chicken and turkey recipes, though we understand the fish options weren’t a hit. We know pricing and shipping are important considerations, and we work hard to balance high-quality, fresh ingredients with reliable home delivery. We also offer flexible subscription options, including the ability to skip or adjust orders, to help make it more convenient. We appreciate your feedback and will keep it in mind as we continue to improve our service and offerings.