Excellent
292 reviews
smafan.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
smafan.com (smafan.com) has 292 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
292 approved reviews, newest moderated first
Anisha P.
Posted
Great experience!
Response from smafan.com· Jul 14, 2026
Thank you for your kind words! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again in the future.
Pam L.
Posted
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had questions. The product is still in the box due to on going remodeling but the quality looks nice at a glance. I will be making this my first stop for future purchases.
Response from smafan.com· Jul 14, 2026
hank you so much for your wonderful feedback! We're delighted to hear that your first experience with Smafan was a positive one and that our service met your expectations. It was my pleasure to keep you updated throughout the process and assist with your questions. We hope your remodeling project goes smoothly, and we're excited for you to get the fan installed. Thank you for making Smafan your first choice for future projects. We truly appreciate your support and look forward to serving you again!
P. B.
Posted
One of the fan blades is cracked so we will be returning the fan and down rod.
Response from smafan.com· Jul 14, 2026
Thank you for letting us know, and we're very sorry to hear that one of the fan blades arrived cracked. We have already reached out to you to help resolve the issue and will work with you to make the process as smooth as possible. Thank you for giving us the opportunity to make this right.
Erick R.
Posted
Great fan....easy to install
Response from smafan.com· Jun 18, 2026
Thank you for your feedback! We're glad to hear you're enjoying your new fan and that the installation was quick and easy. We appreciate your support and hope the fan brings you comfort for years to come.
Carl
Posted
Hugo was a huge help. I ordered the wrong remote and he helped me with the return. He was very fair and had instant responses via email. Excellent customer service.
Response from smafan.com· Jun 16, 2026
Thank you so much for your kind words! We're delighted to hear that Hugo was able to help you resolve the remote issue and make the return process smooth and fair. Providing quick, helpful, and responsive support is always our goal. We truly appreciate your feedback and thank you for choosing Smafan. If you ever need any assistance in the future, we're always here to help!
Karen
Posted
This is a good fan, very unique. Customer service was great.
Response from smafan.com· Jun 12, 2026
Thank you for your kind words! We're glad to hear you're enjoying the fan and that its unique design stood out to you. It's also wonderful to know our customer service team provided a great experience. We truly appreciate your support and hope you enjoy your fan for years to come.
Jay C.
Posted
I purchased the Trendsetter II 48" as a trial run for one bedroom, and it went so well I immediately ordered a second for another room. Installation was genuinely easy. I was replacing an overhead light fixture — no ceiling fan had ever been in either room — but the ceiling box was already in place, so mounting the fan was straightforward. My only concern going in was my wiring. The house has a classic switch loop configuration, meaning the circuit runs directly to the ceiling box with no neutral wire at the wall switch. This rules out most smart switches and dimmers, which typically require a neutral. The RF wall switch included with the Trendsetter II sidesteps that problem entirely. It's battery-powered and communicates wirelessly with the fan, so your wiring situation is completely irrelevant. That wall switch ended up being one of my favorite features. Smart fans are great for voice control, automation, and using the remote from bed — but there's always that moment when you walk into a dark room and instinctively reach for a wall switch. Now I have all three options: home automation, the handheld remote, or just tapping the wall switch like any normal fan. Best of both worlds. Total time from unboxing to fully synced with my smart home system was about 30 minutes per fan, including pairing with the app and setting up voice control. The fan runs quietly, moves serious air, and looks sharp. Highly recommend — especially for anyone who's been hesitant about smart fans because of older wiring.
Response from smafan.com· Jun 9, 2026
Thank you for taking the time to write such a detailed review! We're honored that your experience with the first Trendsetter II was good enough to earn an immediate second purchase. It's especially great to hear how well the included RF wall switch worked with your switch loop wiring setup. One of our goals is to make smart fan technology accessible even in homes with older wiring configurations, so we're thrilled that it provided the convenience and flexibility you were looking for. We're also glad the installation, app setup, and smart home integration went smoothly, and that you're enjoying the quiet operation, strong airflow, and design. Your explanation of the different control options will be incredibly helpful for other customers considering a smart fan. Thank you again for your trust and recommendation. We truly appreciate your support and hope you enjoy both fans for many years to come!
Debra K.
Posted
I am thrilled with my purchase. I looked for a very long time to find a fan that met my requirements. These exceeded them! I purchased 4 fans and just installed them yesterday. Very high quality: whisper quiet, lots of various modes, and they look amazing. Customer service is very professional and friendly. Would definitely buy from this company again.
Response from smafan.com· Jun 5, 2026
Thank you so much for this amazing review! We're thrilled to hear that after a long search, our fans not only met your requirements but exceeded your expectations. Installing four fans in one day is no small project, and we're delighted that you're enjoying their quiet performance, versatile features, and appearance. Your kind words about our customer service team mean a lot to us as well. Thank you for placing your trust in Smafan. We truly appreciate your support and look forward to helping with any future projects. Enjoy your new fans!
