Rhonda M.
Posted
Beware
I, like others, have bern trying to make a withdrawal. I have sent my information 4 times for verification, and yet no deposit to my bitcoin account. When you contact support they just keep saying you need to submit your information for validation, and never validated you. I have nern waiting over 3 weeks, and now get no response from support when I respond.
Response from SlotsandCasino· Apr 8, 2025
Hello Rhonda, Thank you for sharing your experience with us. We apologize for the delay you’ve experienced with your verification and withdrawal process. The verification process typically takes up to 3 business days, and we understand how frustrating it must be to wait longer than expected, send the correct documents help ensure this process is not extended beyond its expected time frame, please check out the following article of our Self Help center with some extra tips to ensure the documents match the required criteria: https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/ To expedite the resolution of your case, we encourage you to reach out to us via email at [email protected] so we can escalate your issue and ensure your verification and withdrawal are processed promptly. We value your feedback and are committed to resolving this matter to your satisfaction. Best regards, Casino Experience Team




