Great
368 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
Bianca Axis L.
Posted
I did not receive my order.
Response from Sleepypod· Oct 25, 2023
Bianca - We are very sorry to hear this! If you have not already heard from our customer service team, please reach out via webchat at Sleepypod.com during business hours PST or via email at [email protected]. We're here to help!
R W.
Posted
1) website not working properly for 2 days, 2) Lack of up front product availability info until end of process. (OOS at end) 3) lack of differentiation. Between Sport & Sport Plus in descriptions 4) lack of shipping forecast and 8 days after order not yet received bit already getting this survey. I hope it’s a great product because order/ delivery process is hard work.
Response from Sleepypod· Oct 25, 2023
Thank you for taking the time to share your experience with us. Very sorry to hear the online process was challenging for you. We've taken note of your concerns and are working to correct these issues.
Mo A.
Posted
Very cool carrier for air travel. This is my second time buying it for my second pet. Great quality good investment. I highly recommend it.
Response from Sleepypod· Oct 25, 2023
Amazing! We appreciate your trust in Sleepypod products. Thank you for taking the time to leave your review. It means a lot to us!
Michelle
Posted
Told glitch in the system caused by order not to be placed. Could not get the issue resolved after several emails.
Response from Sleepypod· Oct 25, 2023
Michelle - We are very sorry to read about your experience. This is not the experience we would like for our customers. We've taken note of this and are working to correct the issues. Thank you for taking the time to share your experience with us.
Mahum K.
Posted
I still haven't received my order.
Response from Sleepypod· Oct 25, 2023
Hello! We're so sorry to hear this. If you have not already done so, please reach out to our customer service team for assistance. You can reach them via webchat on the home page during business hours PST or email at [email protected]. We're here to help!
Rachel S.
Posted
No item received, no response
Response from Sleepypod· Oct 6, 2023
Hi Rachael. We sincerely apologize about this and one our customer relations associates will handle this ASAP. Thank you.
Valery K.
Posted
The way this company handles returns isn't up to par with what we expect in 2023. Typically, businesses offer a 30-day return window with free return labels and no restocking fees, but Sleepypod follows a different approach. Even after shelling out $350, they don't provide these standard return conveniences. In my experience, I had to voice my concerns multiple times just to have them waive those fees. Also, the mesh accessory they offer doesn't work at all! Management needs to change all this nonsense.
Response from Sleepypod· Oct 6, 2023
Hi Valery. We no longer charge a restocking fee and we're we apologize that was noted otherwise. Please feel free to send us a message a t [email protected] and we will remedy this for you ASAP. Thank you.
S R.
Posted
My pup is safe. She can no longer burrow under the seat. We were always worried of what might happen if something went wrong! The seatbelt was so easy to install and fits perfectly! Libby is safe and comfortable! She can sit up or lay down comfortably!
Response from Sleepypod· Oct 25, 2023
We're so happy to hear that you and Libby are satisfied with your Sleepypod product! Thank you so much for taking the time to share your experience!
