Great
368 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
KH
Posted
The company always responds quickly to orders.
Response from Sleepypod· Feb 5, 2024
Thank you so much for taking the time to share your experience with our customer service team. We're so pleased you are satisfied with our team's responsiveness. Safe travels!
Miss Anna W.
Posted
Sleepypod was the only harness that was crash safety tested to the same standards as child car seats and certified by independent agencies to be safe. I have a big dog and I needed him to be safe while in the car for him and everyone else. I used the harness and it was a breeze to set up. My dog was comfortable, he was able to sit and lie down as he pleased. Initially my first order got stuck somewhere and SleepyPod customer service quickly resolved the issue by expediting a new order and having it shipped express. The harness may be pricey but it’s 100% worth it!
Response from Sleepypod· Feb 5, 2024
Thank you, Anna, for taking the time to share your thoughts about Sleepypod products and your purchase experience here on Trustpilot. We're delighted to hear that you are pleased with the product and customer service experience. Your satisfaction means a lot to us. Safe travels!
Ariel N.
Posted
Both harnesses i recieved were really well constructed. The fit was really great on one cat but was a tad big around the neck for my second cat. I expected that though- her neck and chest measurements put her in different sizes. Havent tested them outside of the house yet...its to cold yet bit ill be ordering leashes when spring rolls aouund
Response from Sleepypod· Feb 5, 2024
Thank you, Ariel, for taking the time to share your thoughts about your Sleepypod products here on Trustpilot. If you feel the sizing is a bit large, please be sure to chat with our customer service team for guidance. We've found that some customers have been able to size the harness down a bit more after watching the instructional video and/or reaching out to our customer service team. You can find the instructional video at YouTube.com/Sleepypod. To reach the customer service team, email [email protected] or chat with them using the chat widget at Sleepypod.com
Marcia S.
Posted
My dog and I love your products. The shipping element could be better as it takes considerable time to receive items. I’m rating you five stars for the quality of your products and the love my dog has for all of her sleepypod items. Thank you for making great gifts for my furbaby!
Response from Sleepypod· Feb 5, 2024
Thank you, Marcia, for taking the time to share your thoughts about Sleepypod products and the purchase experience. It means so much that you trust Sleepypod for your pet and are delighted with our products. We'll make sure to share your feedback about the long shipping time with our team. This feedback is very helpful to us. Thanks again, and safe travels!
Leslie
Posted
Our dog is an ADA service dog. Where I go, she goes, so a safe and proper restraint is a necessity. Sleepy Pods customer service was quick to respond to questions and to process my order. I purchased a large harness seat restraint for my German Shepherd dog. The harness was easy to adjust to a perfect fit, but not as easy as other harnesses to put on and off. Fortunately, my dog is accustomed to harnesses and travel, so it's not too bad and takes little effort to prepare for transport. Securing the harnessed dog to the seatbelt in the back seat of the car is the challenge. It still takes two people for this job to keep the dog in precisely the correct position and buckle a testy seatbelt. Once in place, the dog is very safely secured and mission accomplished. Our dog can comfortably sit up or lay down. She can no longer unbuckle herself or loosen the restraint to get near the front seat. However, on longer trips, when she is tired of her only two positions, she does manage to twist herself around and get stuck, requiring me to stop, remove her from the back seat and untangle her harness and the twisted up seatbelt. This is a serious headache and dangerous on the side of a road. It occurs despite the perfect fit of the harness and tight security of the seatbelt. Because of the excellent quality of the construction of the harness and speedy response of the customer service, I give this harness a well deserved four stars. The reason I did not give a full five stars is due to the difficulty of attaching the dog in the seatbelt and then keeping the dog in correct position for the duration of the trip. If you have any suggestions for keeping the dog from turning around in her seatbelt, I would sure appreciate the tips. We are full time travelers, so car safety is very important to us. Thank you for listening, Leslie
Response from Sleepypod· Feb 5, 2024
Leslie - Thank you for taking the time to reach out to us here on Trustpilot. We want to ensure your pup is comfortable on her car rides. For securing your dog into the car, the S-Clip accessory that comes with the Clickit Sport will help you determine the ideal position for your dog; plus, it acts like a bookmark that remembers your dog's ideal seatbelt length. Here is a link to the instructional video - https://youtu.be/nFtWqhK33pY?si=k57gPL1_wDWJhYjQ Regarding the other twirling issue, please send an email to Jeff at [email protected] We'll work with you to address this problem. Thanks again for your feedback. We appreciate your trust in Sleepypod for your dog!
Jules V.
Posted
Customer Service is horrid. They never call back or answer their phone during business hours. They send tracking numbers that never leave the warehouse. Accounts that need to be reset to make an order are never resolved. Great product that will vanish if this utter nonsense continues.
Response from Sleepypod· Feb 5, 2024
Thank you so much for taking the time to share your experience. This is not the customer experience we strive for, so your feedback is critical for troubleshooting issues. We have taken your feedback to the team and are working to correct these gaps that need addressing.
Carol W.
Posted
I have been a Sleepypod customer for 8 years. I have two westies who travel in the car with me every day and I wanted to make sure they would be safe. They have been in their pods since the day they came home with us. They love them! We frequently make car trips that are 4-10 hours and they just curl up and sleep in between potty/walk breaks. The pods are well made and easy to wash. I highly recommend!
Response from Sleepypod· Feb 5, 2024
Thank you, Carol, for taking the time to leave your feedback. More than that, we appreciate your trust in Sleepypod for your pets. It means the world to us that our products help to make their lives comfortable and safer... and easier for you, too! Safe travels!
Kelly
Posted
Fast shipping and packaged well and sturdy!
Response from Sleepypod· Feb 5, 2024
Thanks so much for your feedback, Kelly. We are happy to hear you were pleased with the shipping speed and packaging! Safe travels!
