stephanie
Posted
i like these
i like these, but the phones aren't quite on my ears. i can get one to be over my ear but the other is not, I wish the head phone locations were more adjustable. also, they seem to disturb my husband.
Response from SleepPhones®· Aug 22, 2017
Dear Stephanie, Thank you for your feedback! Here is a video that gives a tip on how to adjust the placement of the speakers: https://youtu.be/FxQ5JVJOSrs?t=39s Regarding the headband, having a proper fitting headband will alleviate the issues you are experiencing. All of our products come in the following three sizes: Extra Small, One Size Fits Most and Extra Large. You can find copy of our sizing chart on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange your headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. The sound can be turned down via the down arrow on the Bluetooth® module or on the device the SleepPhones® are connected with. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

