Sleep GalleriaReviews of sleepgalleria.com

Everything about the process was terrible and I have still not received the bamboo sheets as promised. The level of incompetency is amazing and I will never use this company again.

Haven't received my order or info on it yet. This is very frustrating

I used today's date as the problem, but it started from the beginning. We bought a near 7K chair that experienced delivery and setup issues. All of this could be dealt with, but this customer service did not find it necessary to adequately do this. These issue were experienced from the top at Sleep Galleria. Their VP of Sales has made multiple promises of contact with zero follow thru. No one here actually produces any physical product. The only product they offer is their customer service. If you are expecting to receive expected service after the point of sale, GO WITH ANOTHER COMPANY! This one does not find any value in offering customer service. Also, be aware that this company works hard to hide from a review. They have blocked my wife from FB.

Extremely quick delivery. Very communicative. Delivery team was on time, polite, professional, efficient and extremely careful. They even made sure the recliner was in the EXACT spot that I preferred.

My experience was very good when buying at Sleep Gallery, thank you.

The person chat was incredible. Very patient with all my questions. This was the first time we purchased a mattress and box spring online. The delivery process was seamless with consistent communication. We requested a special delivery time which was accomplished. The delivery guys arrived on time, removed the old mattress and set up the new mattress and box springs.

Where to start? First of all the reason I'm giving 2 stars instead of 1 is just because I like the mattress I purchased. It took literally MONTHS for my multi-thousand order to arrive after I had to chase it down and countless times back and forth with customer service. Admittedly, they were rather responsive, however never really had answers as to why my product that should have arrived within 2 weeks took again, MONTHS to arrive. In fact it arrived damaged and then still took another week+ for another new mattress to arrive. The currier service they use is complete trash too and their white glove service left much to be desired. I DO NOT RECOMMEND SLEEP GALLERIA. THE HEAD LADY IN CUSTOMER SERVICE DOES NOT CARE ABOUT CUSTOMERS OR PROVIDING A GOOD CUSTOMER EXPERIENCE.

I purchased a massage chair; there were many to choose from. This was my third or fourth chair, they do not usually have a long life, things go wrong. I liked the large selection but I wish the salesman was more knowledgeable on what each chair could do. In the end, I am quite disappointed in the one I selected. The instruction book is not very helpful. When I put it on auto, I get to see all the chair is capable of, but when I put it on manual and try to get it to do some of the things I experienced, it is impossible. Maybe I still don't know how to control it or maybe it is malfunctioning, I sure don't know. What I can get it to do is not what I want it to do. I will call the warranty people to see where the problem is.