Sleep DoctorReviews of sleepdoctor.com

I picked up a pillow in-store from Sleepdoctor. When I got it home it looked and felt used/old, not new. I also realised it wouldn’t match my mattress properly. I went back and told them it didn’t suit and asked to return it, but they refused to take it back. I paid for a new product and expected basic customer service. Instead I got something that appeared used and no option to return it after collecting it myself. Very disappointed with how this was handled.

I ordered a mask I thought was different and they helped me get the right one. Incredibly helpful and understanding. Actual products and not knock offs; don't settle for amazon reproductions. They don't work. I tried.

From diagnosis to virtual meetings with sleep professionals to order placement and customer service, my experience with Sleep Doctor has been wonderful. Extremely satisfied client!

Took over 5 weeks from order to completion. Had to contact support to get the result review scheduled. Initial consultation was a joke. The person did not even know I received the device weeks ago and used it already. They would only allow me to schedule the initial 5 mins consult 3 weeks in advance. They're only interested in selling you a CPAP, not helping with anything other than a breathing disorder. The name "Sleep Doctor" should be changed to "CPAP dealer". I scored high for insomnia and very mild apnea and was told to go talk with a sleep specialist. So they don't even consider themselves sleep specialists... The results are AI generated. Half of it is just telling you data instead of what to do to mitigate the issue. The results are read back to you by a regular person who has no medical qualifications. Strongly reconsider using this company for a sleep "study" unless you are already confident you have apnea as this would be an easy route for a script. Let's be honest, this is a CPAP script factory. If you suspect any other sleeping conditions exist, put your $200 towards a real in-lab study with a real specialist.

I had a great experience working with Ally W. from Sleep Doctor. I was outside of the 30-day window to exchange my CPAP mask, but the mask I was currently using was not working properly. Ally was extremely helpful and made a one-time exception to allow me to swap it out for a different mask. She responded very quickly, was polite and professional throughout the entire interaction, and made the process very easy. I really appreciate her willingness to help and the excellent customer service she provided. Thank you, Ally!

I was shocked how quickly I got a response to a question concerning my order. First class customer service!!!!

Sleep doctor studies are incredibly easy. They give you a ton of options for taking care of your sleep apnea if you are diagnosed and incredibly helpful at answering all of your questions

Title: Good products, but they won't give you usable insurance paperwork I've bought my CPAP machine, home sleep study, and nearly a year of supplies from Sleep Doctor, totaling more than $2,500 across 24 orders. Their website says they'll give you a "superbill" to submit to insurance for reimbursement. In practice, they sent retail invoices that my insurer said were missing required information: the diagnosis code, my prescribing doctor's NPI, and the place of service code. I asked them to add these and gave my written authorization as the patient. Support refused, citing HIPAA, even though HIPAA doesn't stop a company from giving a patient his own information when he asks for it. Over several weeks, support closed my ticket, told me to fill out the insurance claim form myself, and never got it to anyone who could fix it. The products are fine, but if you plan to seek insurance reimbursement, don't count on Sleep Doctor for the paperwork. Buy from a supplier that bills insurance directly or will confirm in writing that it provides a complete superbill with diagnosis codes and provider NPIs. I've escalated this formally, and I'll update this review if they make it right. UPDATE: sleep doctor finally provided a superbill... then cancelled my subscription without my consent in retaliation to this review. UNPROFESSIONAL!