SitkaReviews of sitkagear.com

I made a purchase at the store in Bozeman MT. I wore the hoodie once washed it when I was back in Michigan and noticed a small hole in the seam by the front pocket. I called Sitka and spoke to “Tucker” they stood behind their product and sent me a new one. Great Customer Service.

Clicked on the $10 shipping when I placed my order. I immediately noticed I was charged $40. I tried calling customer service but said high call volume . Wouldn’t let me hold or even leave a number for call back. Said there was a live chat on site, but there wasn’t . Only option was to send email. One week later they finally respond and pretty much say to deal with it. I spent quite a bit of money there this month between gifts for my son and husband, but will not buy anything from them again. SITKA CUSTOMER SERVICE IS A JOKE!!!!

horrible zippers in $450 aerolite bibs and absolutely no customer support at the phone desk or warranty dept i've been trying for over a month now to get there stupid website to work or talk to a human now that my hunting season is over when i needed them most i guess my rush isn't important to them thanks for nothing Sitka I'm buying first lite from now on I thought Montana would have a better company under their name i guess not

Placed an incorrect order and tried to cancel. They were closed? Yet when I called no return call. Left a "Contact Us" last night. No callback. When I "Chatted" live the next morning less than 30 minutes after they opened they said they could not cancel. This is real bad customer service. I'll have to wait several weeks for delivery, take somewhere to send back, and wait another several weeks for my $200 refund in 2026! Telling my grandson to find another brand. ____________________________________________________________ BBB Rating F Reasons for Rating Failure to respond to 10 complaint(s) filed against business 18 complaint(s) filed against business How does the Better Business Bureau rating system work? Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system. BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information. Alert Details This business has 1 alert. Pattern of Complaints Pattern of Complaints On March 13, 2025, Better Business Bureau identified a pattern of complaints against SITKA Gear. Consumers reported issues with billing, delivery, and customer service. Consumers allege that after making purchases on SITKA Gear's website and being charged immediately, their orders never arrive. Furthermore, they struggle to reach SITKA Gear, frequently encountering unresponsiveness and inadequate customer support. BBB has informed SITKA Gear about the complaint pattern and is awaiting their response.

I purchased items through the military/first responder program. For a second time following my purchases Sitka has offered lower prices on line. When I called them back the first time they said I only had 2 weeks from purchase to ask for a price adjustment. Second time which was this week and within the 2 weeks they told me I had already received a discount under govx which is for military and first responders and it is there policy not to provide a price adjustment even when they are offering a lower price during a sale within the 2 weeks. So I’ve now spent over $400 more then I would have through a sale. Won’t happen again. I would advise any military or first responder to keep this in mind when buying from this company. As for me this was my last Sitka purchase I will be buying other highly rated brands, but not Sitka from here on out

I dropped a pair of gaiters off to be repaired. The stitching had come apart along the edge of the Velcro ( manufacturer defect) thus separating the Velcro from the gaiters. The area that need restitched was about 6 inches in length. Not a difficult repair. I went in two weeks later and was told the repair person isn’t in on a regular basis so they weren’t repaired yet . Today ( a month since I dropped them off ) I went in to see what was going on . They still weren’t repaired yet. The girl working the cash register got kind of mouthy with me . She wasn’t polite as she explained to me that a lot of gear gets dropped off after winter in the spring and the girl that works back there is overwhelmed. We usually tell people expect 4 to 6 weeks for their repair to be completed. Wow that’s a lot of gear that’s being returned for repairs . Maybe Sitka gear isn’t such a good investment! I took my gaiters and left the store . There are other companies I can do business with in the future. Horrible customer service!!!

Bought a pair of waders. They started Leaking where the boot meets the wader on the seam. Sent them in to be repaired under their “warranty” providing service for the “practical life of the product”. Apparently two seasons is the “practical life span” of waders. They sent me a bill of $115.29 to repair the leaking seam that was creased wrong on the boot to begin with. I should not be paying $115.29 to repair a manufacturer defect on these waders. They should last longer than a season or two for $1000.

Worst ever!! They advertise they have items available. Process your payment right away. Then turn around after a week and say the size isn’t available anymore. Still waiting for my money to be refunded. I placed another order once size became available again on their website. And within 3 days I’m getting another email stating the size isn’t available anymore. They fraudulently advertise things that they don’t have nor do they reserve what they have on hand for the orders placed. I immediately went and checked website after I received the email and what do you know the exact product and size I just was told isn’t available anymore is showing available to order. Needless to say I did not place another but took a screenshot for proof of the fraud. I will be contacting my credit card company and disputing all transactions from this company, along with reporting them to the better business bureau. Customer service waste of time and they don’t do anything to help nor follow through on the emails they say you should receive. Also was told by customer service that they don’t know it’s not available until they go to pick order. So your telling me your website along with the idiots working there no one knows how to count and hold items that are purchased. And just checked again on website bibs I ordered are showing available again, exact ones I was told last night aren’t available. Don’t order from here unless you have money to throw away!! Horrible!!