Average
342 reviews
Simrad YachtingHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else.In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market.Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Simrad Yachting (simrad-yachting.com) has 342 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
342 approved reviews, newest moderated first
Dan L.
Posted
App does not work. No weather data, downloaded maps do not zoom in to show detail. Customer service is useless, 1.5 hrs on hold only to be told specialists are in Europe and they are closed. Do not buy Simrad app premium.
Darren M.
Posted
Wow What a service . I bought a Mfd just before lockdown then never fitted it and put it in a cupboard .recently got it out to install in the boat but unfortunately the software needed updating and the chart code wouldn’t load. Knowing the warranty had expired I contacted simrad who happily took the unit back updated the software and checked the maps were now loading correctly . They then returned the unit back to me at no cost to me .I sent it Monday and had it back by Wednesday I offered to pay even if it was just for the postage but they were adamant there was no charge . I couldn’t be happier with this sort of service so a big thank you to Simrad.
Steve C.
Posted
The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared after the warranty period expired. Their offer when we did a 'please explain' was a " remanufactured" unit (2nd hand rebuilt) with no warranty and half price. Found proof that they knew the screens fail at leased a year before we bought ours. How can you trust an organisation that considers that acceptable business practice? The transducer also has started to deliminate! Doesnt end there. The IS20 anemometer display could never be calibrated with the EVO2. Wind direction always off. Simrad? NEVER AGAIN.
Paul F.
Posted
I upgraded to the 3S shortly after this version hit the market. Big mistake! I called Simrad every week, multiple times a week, for about three months. They don't answer or call back when they say they are going to. The equipment will not update and I constantly get a message stating I need to update. With guidance from Simrad, I have reset my system multiple times and still without resolve. If I didn't have about 15K into the system, I would gladly change it out for Garmin. I will never buy Simrad again. They have horrible customer service, they are dishonest and will say anything to get a customer off the phone.
john M.
Posted
this is a terrible company they have no customer service and they sell complex products try speaking to someone..I dare you they bait you on the phone and then hang up...or pass you to another I spent 2.5 hrs yesterday on the phone and never got a chance to speak to anyone who could help not my first expereince with this attitude from them either Zero help supporting their products. You Tube does not cut it either Buyer beware
NoMoreSimrad
Posted
I had lot of SIMRAD equipment during 7 years : 2 NSS 12 EVO 2 + GPS + RPU160 + RADAR 4G, Stucture scan, and everything else... I changed 2 times the NSS + 1 time GPS (under waranty), and finally after 4 years more the 2 ploters NNS 12 where not working anymore (screen dead). I changed the RPU160 after 6 years (totally rusty), and the same for radar 4G and Stucture scan and few other things. I wrote them : impossible to repair radar and the two NSS 12 ! Just change them (without warranty of course !). No repair service ! Only the IS screen worked (basic informations) and the auto pilot computer after 7 years. Total fail for 20000€ investment ! Never more SIMRAD !
Pat M.
Posted
Simrad used to make great products. Last year we rigged out a 150 ft boat. We wanted Furuno but due to back orders we were forced to go with Simrad. As the capt I figured why not, I'd used them on some smaller vessels and had reasonable success. 100k later we couldn't be more disappointed. We have returned the Sat compass, 3 MF display, and the processor 3 times. The customer service sucks as well. Call NAVICO and wait on hold all day- I'm not embellishing either. I write this while on hold. I was caller 2 at 755am. At noon I'm caller 1. spoke to one guy briefly at 1240 and got disconnected at 1410. All this because you are making crap... Run away from SIMRAD- they have gone to crap since being bought out. Stick with Garmin or Furuno.
FH
Posted
No response at all from support department via Simrad-homepage. No real contact addresses available on homepage. Thus there are no possibilities of getting any support. Won t buy anything from Simrad again.
