simabrand.comReviews of simabrand.com

Response from simabrand.com· Mar 17, 2025

Thanks! Love that you enjoy our products!

Response from simabrand.com· Mar 10, 2025

Dear Barbara, We are truly sorry to hear about your experience with our auto-ship program and customer service. We understand your frustration. We would like to resolve this issue and make things right. Please email us at [email protected] so we can address your concerns directly and ensure your satisfaction. Thank you, The Sima Team

Response from simabrand.com· Mar 10, 2025

Dear Heather, We sincerely apologize for the lack of communication regarding your order. We understand your concern and want to assure you that we are here to help. To resolve this issue and provide you with an update on your order, please email us directly at [email protected] with your order details. We will investigate immediately and provide you with the necessary information. Thank you for bringing this to our attention. The Sima Team

Response from simabrand.com· Mar 10, 2025

Thanks! Happy you love your Sima experience!

Response from simabrand.com· Mar 10, 2025

Dear Sherese, Sorry for late answer, we saw this message only now. We are so sorry to hear about the significant delay with your order placed on December 2nd. We completely understand your frustration, especially since these were intended as Christmas gifts. The holiday season created an unprecedented surge in orders, which unfortunately impacted our processing and shipping times. We sincerely apologize for the delay and the 'be patient' message, which clearly wasn't sufficient. We also deeply regret that we are only now responding to your review; we missed seeing your message, and that is unacceptable. We understand this is far from ideal, and we want to do everything we can to make it right. Please contact us directly at [email protected] so we can investigate the status of your order and explore all possible solutions. We value your patience and understanding. The Sima Team